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David Nolan
11-24-2003, 05:10 AM
I have a problem installing A5V5. Please can someone help !!!

Stan Mathews
11-24-2003, 09:25 AM
You might get more responses and help if you describe the problem in slightly more detail.

Is your computer turned on? Are you getting an error message? At what point during the installation attempt does your difficulty appear?

What type of machine, how much memory, processor speed, etc?

David Nolan
11-24-2003, 01:15 PM
I posted full details of my problem on the main message board but I am not getting anywhere in my attempt to find a solution. Here is a summary of my problem which I have also passed to Alpha Support but they don't even know what a "System Restore Point" is in Windows XP.

Try the following thread.

http://msgboard.alphasoftware.com/alphaphorum/read.php3?num=11&id=47993&loc=0&offset=40&sortby=lastreply&direction=desc&thread=47993

Stan Mathews
11-24-2003, 07:46 PM
You won't like my reply, I'm sure. I didn't recognize your post by name/reference the earlier post.

I had followed your thread on the main board and can offer no other advice. To restate the obvious....

Others have purchased and downloaded the home version to use on machines running XP. Yours seems to be the single case where the installation fails (aren't you the un/lucky one?).

It seems to be that there is something in your machine's setup that is conflicting with the Alpha installation.

Question. - Have you tried, assuming you have access, to install the home edition on another machine that is similarly configured?

David Nolan
11-24-2003, 10:06 PM
Yes, I have it installed on both my home PC and my laptop and both behave in a similar manner.

Answer me a question or two, do you have 4 additional printer drivers installed permenantly, all to do with A5V5 ??? Would you mind sending me a copy of your install.log file then I can compare it to mine ???

Do you think PDF995 could be interferring with the installation ???

Regards

Dave

Stan Mathews
11-25-2003, 04:27 AM
Attachment is install log plus screen shot of installed printers. I do not believe pdf995 is interfering as I have it installed as well.

Alpha "printers" appear as "RTF Driver", "HTML Driver", etc.

David Nolan
11-25-2003, 02:47 PM
Your install.log file doesn't look much different to mine. There is no mention of the installation of the printer drivers. Do you think it is possible to install these 4 drivers manually using the install files in the A5V5 directory ??? There appears to be only 3 install files, install_pdf, install_rtf & install. What is the 4th one called or does one of the other files install 2 drivers ???

Regards

Dave

Stan Mathews
11-26-2003, 04:23 AM
I would think they could be installed/reinstalled manually as there are programs in the Alpha root directory named install_pdf.exe, install_rtf.exe. There is another file install.exe of the same file size and modified date which is probably the html driver.

There are also files in the Alpha root directory - acfrtf.txt, acfpdf.txt, and acf.html.txt - which seem to be created/modified each day the first time Alpha is started.

Hope this is of some use.....

Stan Mathews
11-26-2003, 12:44 PM
Didn't realize I was parroting your previous post for file names. Short answer is I can see no harm in running the install programs directly. One of them should create two "drivers".

When done you should see the printers in the printers folder and files

acfrtf.txt, acfpdf.txt, and acfhtml.txt in the Alpha program folder.

David Nolan
11-26-2003, 12:53 PM
I have tried installing the printer drivers manually and they do install but only 1 printer driver each. They are later versions than Alpha5 seems to try and install. Even with these drivers installed I get the same scenario, 4 printer drivers installed and removed and 4 system restore points.

Do you know anyone in tech support, who is helpful, at Alpha Software ???

Regards

Dave

Stan Mathews
11-26-2003, 01:36 PM
I've never had to deal with tech support so I don't have any contacts. You smight try Selwyn directly.

David Nolan
11-26-2003, 02:58 PM
Pardon my ignorance, but who is Selwyn and do you have an email address for him ???

Stan Mathews
11-26-2003, 04:09 PM
Selwyn and Richard Rabins are Alpha Software

try selwyn@alphasoftware.com

David Nolan
12-08-2003, 03:21 AM
There must be somebody else there who will respond to the emails which I am sending.

Regards

Dave