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Problem running Alpha Anywhere Application Server

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  • #16
    Re: Problem running Alpha Anywhere Application Server

    Your server seems to be starting up normally. You should take a closer look at the configuration of the Development Server and compare it to the Application Server. Something must be different that allows one to be accessed bu not the other. What is the error message in a browser that fails to connect to the Application Server?

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

    Comment


    • #17
      Re: Problem running Alpha Anywhere Application Server

      The URL to access the web database is

      https://sparg.nc.strath.ac.uk/sparglogin.a5w

      The error message I get is as follows:



      This site can’t be reached sparg.nc.strath.ac.uk took too long to respond.
      Try:

      Checking the connection
      Checking the proxy and the firewall
      Running Windows Network Diagnostics
      ERR_CONNECTION_TIMED_OUT

      With the same URL when the development server is running, I can access the login web page without any problem.

      I have checked the settings under each of these tabs (General, Logging, Alerts, Access & Errors, TSL/SSL, Performance, Advanced, Other) in the Development server and the Application server. These are identical.

      Regards

      Raj

      Comment


      • #18
        Re: Problem running Alpha Anywhere Application Server

        Hi Lenny

        In the General Tab in the Development Server Settings

        Server License - Add License

        Is this referring to adding the License number for the Application Server?

        Raj

        Comment


        • #19
          Re: Problem running Alpha Anywhere Application Server

          Originally posted by neosys View Post
          The URL to access the web database is

          https://sparg.nc.strath.ac.uk/sparglogin.a5w

          The error message I get is as follows:



          This site can’t be reached sparg.nc.strath.ac.uk took too long to respond.
          Try:

          Checking the connection
          Checking the proxy and the firewall
          Running Windows Network Diagnostics
          ERR_CONNECTION_TIMED_OUT

          With the same URL when the development server is running, I can access the login web page without any problem.

          I have checked the settings under each of these tabs (General, Logging, Alerts, Access & Errors, TSL/SSL, Performance, Advanced, Other) in the Development server and the Application server. These are identical.

          Regards

          Raj
          Check your Windows firewall (or other firewall software). Instead of being configured to allow full access on a specific port, it may be configured to allow just a specific executable to use the port. To the Application Server, everything would appear normal, and to the outside world it would appear as though no server was running.

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment


          • #20
            Re: Problem running Alpha Anywhere Application Server

            Originally posted by neosys View Post
            Hi Lenny

            In the General Tab in the Development Server Settings

            Server License - Add License

            Is this referring to adding the License number for the Application Server?

            Raj
            Yes, that would allow you to add a server license within the development environment. This is typically development and testing with a larger number of clients, but not for a production system. You should work through the problem with your Application Server rather than use the Development Server as a replacement.

            Lenny Forziati
            Vice President, Internet Products and Technical Services
            Alpha Software Corporation

            Comment


            • #21
              Re: Problem running Alpha Anywhere Application Server

              Thanks Lenny for your quick responses. I will contact our server technical team to check out the firewall and port settings and get back to you tomorrow.

              Kind regards

              Raj

              Comment


              • #22
                Re: Problem running Alpha Anywhere Application Server

                Yes, Lenny you were right. The Windows Server was configured to allow just the Alpha Anywhere Development application. I have now added a new rule to allow applications configured to use port 443 and all good for now.

                Once again thank you for your help.

                Kind regards

                Raj

                Comment

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