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How to set background for UX component

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  • How to set background for UX component

    I have a list control that students can use to register for class. When a student clicks on the button to Register For Class (see first image), a UX component loads (see second image). When the student clicks on the Pay by Credit Card another UX loads to process the payment, but instead of using the color scheme I have for the component (see third image) it does an overlay and becomes unreadable (see image four).

    How can I correct this. The button to open the credit card window has the 'Use Master Style' unchecked. I am at a loss to figure out to get the proper window to format correctly. Does anyone know what I should do?

    Thanks,
    Mike
    image1.pngImage2.pngImage3.pngImage4.png
    Mike Reed
    Phoenix, AZ

  • #2
    Re: How to set background for UX component

    Originally posted by Mike Reed View Post
    I have a list control that students can use to register for class. When a student clicks on the button to Register For Class (see first image), a UX component loads (see second image). When the student clicks on the Pay by Credit Card another UX loads to process the payment, but instead of using the color scheme I have for the component (see third image) it does an overlay and becomes unreadable (see image four).

    How can I correct this. The button to open the credit card window has the 'Use Master Style' unchecked. I am at a loss to figure out to get the proper window to format correctly. Does anyone know what I should do?

    Thanks,
    Mike
    [ATTACH=CONFIG]46536[/ATTACH][ATTACH=CONFIG]46537[/ATTACH][ATTACH=CONFIG]46538[/ATTACH][ATTACH=CONFIG]46539[/ATTACH]
    When a window renders without a background, it usually means there is no theme assigned to the component. Does the component have an assigned theme? Has that theme been published to your server?
    Sarah Mitchell
    Director of Customer Success | Alpha Software Corporation
    Get in the know! Join us for our Weekly Webinars: TransForm Tuesday and Wednesday's Alpha Anywhere Demo and Q&A
    Connect with us: Instagram | Twitter | Facebook | LinkedIn | YouTube

    Comment


    • #3
      Re: How to set background for UX component

      The component is set to iOS7 (which is unique to this component). Where do I set a theme?
      image5.png
      Mike Reed
      Phoenix, AZ

      Comment


      • #4
        Re: How to set background for UX component

        Originally posted by Mike Reed View Post
        The component is set to iOS7 (which is unique to this component). Where do I set a theme?
        [ATTACH=CONFIG]46540[/ATTACH]
        Is the style in the component that opens the ux the same style?
        Sarah Mitchell
        Director of Customer Success | Alpha Software Corporation
        Get in the know! Join us for our Weekly Webinars: TransForm Tuesday and Wednesday's Alpha Anywhere Demo and Q&A
        Connect with us: Instagram | Twitter | Facebook | LinkedIn | YouTube

        Comment


        • #5
          Re: How to set background for UX component

          No it is not.
          Mike Reed
          Phoenix, AZ

          Comment


          • #6
            Re: How to set background for UX component

            Hi Sarah,
            The style for the calling component is different than the called component .

            Thanks,
            Mike
            Mike Reed
            Phoenix, AZ

            Comment


            • #7
              Re: How to set background for UX component

              Originally posted by Mike Reed View Post
              Hi Sarah,
              The style for the calling component is different than the called component .

              Thanks,
              Mike
              Some things to check:

              1. Make sure both styles were published. If they're not being published, you may need to re-publish them.
              2. If both styles have been published and things are still not right, pop open the browser debugger (I like using the tools in Chrome and FireFox most) and inspect the page with the UX Window open. Check to make sure the Style files are being loaded.
              3. If the styles are being loaded, look at the classes that are being applied to your UX in the Window. What you're looking for here is the class names from the style that you've assigned the UX.


              Also check for Errors in the console window. If you are getting any errors, you need to fix those first. JavaScript errors cause page and resource loading problems.
              Sarah Mitchell
              Director of Customer Success | Alpha Software Corporation
              Get in the know! Join us for our Weekly Webinars: TransForm Tuesday and Wednesday's Alpha Anywhere Demo and Q&A
              Connect with us: Instagram | Twitter | Facebook | LinkedIn | YouTube

              Comment


              • #8
                Re: How to set background for UX component

                Thank you,
                I republished everything and that took care of the issue.

                Mike
                Mike Reed
                Phoenix, AZ

                Comment


                • #9
                  Re: How to set background for UX component

                  Originally posted by Mike Reed View Post
                  Thank you,
                  I republished everything and that took care of the issue.

                  Mike
                  Sounds like the style hadn't been published. Glad to hear you got it working!
                  Sarah Mitchell
                  Director of Customer Success | Alpha Software Corporation
                  Get in the know! Join us for our Weekly Webinars: TransForm Tuesday and Wednesday's Alpha Anywhere Demo and Q&A
                  Connect with us: Instagram | Twitter | Facebook | LinkedIn | YouTube

                  Comment

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