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Activation Server Cannot be contacted at this time.Pleasetry again later

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  • Activation Server Cannot be contacted at this time.Pleasetry again later

    We were instructed to patch the app server developer and runtime before Nov 1, but for 2 days until the deadline I am always receiving the message "Activation Server cannot be contacted at this time, please try again later" . My Question is, When Will be the end of later so that we can activate the new patch? What is the use of having 5 new download servers for the patch if we cannot activate it?
    Attached Files

  • #2
    Re: Activation Server Cannot be contacted at this time.Pleasetry again later

    From the release notes (always a good thing to take a look at):

    Build 1755-4215 29 Oct 2013

    Activating The Application Server - IMPORTANT - PLEASE READ

    This release has an issue that prevents activation of the Application Server if it has not been previously activated. A hot fix for this issue is available. To install this hot fix, please follow these steps:

    1. Download the hot fix file, by clicking here.

    2. Exit the Application Server. It is very important that the Application Server is not running when you apply the hot fix.

    3. Open Windows Explorer and navigate to the folder where the Application Server is installed.

    4. Create a new sub-folder called hotfix

    5. Unzip the hotfix file into this new folder.

    6. In Windows Explorer find the A5Hotfix entry in the list of files (in the folder where you installed the Application Server). Double click on this entry. This will install the hotfix.

    You can now start the Application Server and activate it.

    For more information on how to apply the hotfix, please watch this video.
    Bill Griffin
    Parkell, Inc

    Comment


    • #3
      Re: Activation Server Cannot be contacted at this time.Pleasetry again later

      I have Very very carefully followed those steps before I posted the Activation Failed message.

      Comment


      • #4
        Re: Activation Server Cannot be contacted at this time.Pleasetry again later

        I am seeing the same issue: "Activation Server Cannot be contacted at this time. Please try again later" ...

        Server Setup:
        * newly installed instance of Windows 2008 R2 Standard x64
        * Mozilla Firefox comes pre-installed on serverby VPS service provider as part of standard configution process
        * Installed all Windows updates
        * Running IIS on server port 80
        * Using Server Administrator account, Installed A5 Application Server running on port 8080 (cannot seem to activate license) Build 1755-4215

        Here is a list (screenshot) of programs that are installed
        Screenshot of installed files
        ScreenShot001.PNG

        Using Server Administrator Account ...
        * Shut down the Windows Firewall on the server
        * I tried the "A5Hotfix.exe" patch that provided in the install in the folder where the Application Server is installed per the instructions above.
        * Tried stopping A5 App server then attempting register... no joy
        * Tried restarting A5 App server then attempting register... no joy
        * Rebooted Windows Server then retried ...
        * Tried stopping A5 App server then attempting register... no joy
        * Tried restarting A5 App server then attempting register... no joy


        Here are the last few lines from the "online_activation.log" file:

        Where actual license used was replaced with "XXXXXXXXXXXXXX"

        ...
        Error activating Application Server license XXXXXXXXXXXXXX
        Error code:
        Error text: Null response from server
        02-Nov-2013 20:05:50
        Error activating Application Server license XXXXXXXXXXXXXX
        Error code:
        Error text: Null response from server
        02-Nov-2013 20:06:00
        Error activating Application Server license XXXXXXXXXXXXXX
        Error code:
        Error text: Null response from server
        02-Nov-2013 20:06:56
        Error activating Application Server license XXXXXXXXXXXXXX
        Error code:
        Error text: Null response from server
        End of log file


        Not sure what to try next beyond trying to register licenses on a different machine(s).

        Possible suggestion 1: It would be nice if a trace route option that can be toggled on/off for the activation process in communicating to the activation server was built into the "online-activation.log" file. I suspect and hope the server is just down, but have spent considerable time trying to confirm what and where the communication issue really is before I contact support.

        Possible suggestion 2: this may already be the case, I am not sure, but it would be nice to know that a newly installed instance that is not "activated with a license" would remain up if it had to be installed on a client Production machine and last longer than a three day weekend in the event it took a few days for support to resolve the communication issue.

        End of Current Reply
        Last edited by BenRo; 11-03-2013, 08:14 AM. Reason: had to hide license number

        Comment


        • #5
          Re: Activation Server Cannot be contacted at this time.Pleasetry again later

          Ben, I would suggest you edit your post and erase your server license.
          Frank

          Tell me and I'll forget; show me and I may remember; involve me and I'll understand

          Comment


          • #6
            Re: Activation Server Cannot be contacted at this time.Pleasetry again later

            Thanks ... Done.

            Comment


            • #7
              Re: Activation Server Cannot be contacted at this time.Pleasetry again later

              For anyone still having problems after activating after installing the hot fix - Please repeat the hot fix install, but at step 6 instead open a command prompt, navigate to the app server program folder, and run "A5Hotfix.exe", then send me an email with the output that is generated.

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment


              • #8
                Re: Activation Server Cannot be contacted at this time.Pleasetry again later

                Here you go ...

                C:\Program Files (x86)\a5V12 ApplicationServer>dir *.exe
                Volume in drive C has no label.
                Volume Serial Number is 346D-A0D9

                Directory of C:\Program Files (x86)\a5V12 ApplicationServer

                10/29/2013 06:12 AM 882,112 A5ApplicationServer.exe
                10/29/2013 03:45 AM 18,432 A5HotFix.exe
                10/29/2013 03:45 AM 5,696,000 convert.exe
                04/30/2010 09:06 AM 50,449,456 dotNet40.exe
                06/28/2013 11:58 AM 1,005,568 dotNet45.exe
                10/29/2013 03:45 AM 49,152 LicenseGen.exe
                10/29/2013 03:45 AM 365,056 Sass.exe
                11/13/2006 12:28 PM 152,064 UNWISE.EXE
                10/29/2013 03:45 AM 5,073,240 vcredist_x86.exe
                9 File(s) 63,691,080 bytes
                0 Dir(s) 10,138,116,096 bytes free

                C:\Program Files (x86)\a5V12 ApplicationServer>A5Hotfix.exe
                Apply HotFix to System Addins Version 4215
                No Hotfixes found for build #4215

                C:\Program Files (x86)\a5V12 ApplicationServer>

                End of CMD log

                Ben

                Comment


                • #9
                  Re: Activation Server Cannot be contacted at this time.Pleasetry again later

                  Solved: Okay, I believe I have resolved my activation issue.

                  In short: "A5Hotfix.exe" is not the hot fix file/pkg, and it is not the file that contains the hotfix and the hotfix file is not downloaded with the current application server install. Once manually downloaded, I re-performed the hotfix steps (noted by Bill Griffin) and was able to activate the license as normal.

                  Longer Explanation (and Lesson Learned): Lenny's suggestion of capturing the A5Hotfix.exe output in the command window (shown in previous post) clarified/confirmed to me that the "A5Hotfix.exe" is not the complete hotfix solution in itself. Once I realized that, Bill Griffin's post about the hotfix file was more clear. I was able to find the original post

                  http://downloads.alphasoftware.com/A...easenotes.html

                  In hindsight I should have visited the release notes first, it seems there is one for every version of A5. Normally, I install the development software on my computer first, in which case that interface has functionality to check for, allow you to read, and install updates. In this case I was trying to setup the new application server first and had not yet installed the developer software and systematically read through these release notes. Lesson Learned: Read the release notes!.

                  Comment

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