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So Out of the blue I get this AA message.. re licence anyone else get it or know the fix?

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  • So Out of the blue I get this AA message.. re licence anyone else get it or know the fix?



    Server times were synced Internet etc. but no joy - licence good to April next year.

    WTF.png
    Insanity: doing the same thing over and over again and expecting different results.
    Albert Einstein, (attributed)
    US (German-born) physicist (1879 - 1955)

  • #2
    Peter, check your timezone setting and clock. It is not correct even though it may initially appear to be. If you use the time.gov link in the error message, your system time should match the time displayed there within 10 minutes.

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

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    • #3
      Thanks Lenny must have been the Server - only solution was to was to get all my development off it and request a server rebuild - all fine now, but can I ask, why does the AA development system need this?
      Insanity: doing the same thing over and over again and expecting different results.
      Albert Einstein, (attributed)
      US (German-born) physicist (1879 - 1955)

      Comment


      • #4
        The activation system uses WCF, which requires an accurate system clock in order to perform secure encryption. Without it, your system cannot even communicate with the activation system to request an activation packet.

        Furthermore, activation leases are time-based, so both the server and client must agree on the meaning of "now" in order to ensure that the lease is applicable for the correct time period.

        It is highly likely that you could have simply fixed your timezone and daylight savings settings, then synced with a reliable time server as opposed to rebuilding the whole system.

        Lenny Forziati
        Vice President, Internet Products and Technical Services
        Alpha Software Corporation

        Comment


        • #5
          Just a few shots in the dark on the hopes of helping...

          Pete, is that server part of a domain? Perhaps a DC has a policy that is syncing the time to a machine that is NOT tied to a reliable time server? Setting a server to Sync with Server 2012 and prior requires a command line action to start syncing to a time server.

          Any chance the battery on the motherboard is weak, or dead?

          Since you say 'Out of the blue', was the BIOS on said machine recently updated introducing a system board issue with time settings on the board?

          At least it's resolved.

          I just had my client to buy 2 brand new servers with one on standby for reasons like you just had. A bunch of issues disappeared after we went from server 2012 that was an upgrade loaded on top of a bad 2008. While the hardware was brand new, an IT tech moved the old operating system over, crippling the brand new hardware.

          One thing is for sure; AA will only be as stable as the machine it is loaded on.

          Comment


          • #6
            Well i'm on Melbourne Time in Australia - and it was synced 1 minute with the Servers Internet time,
            simply fixed your timezone and daylight savings settings, - did not happen
            tell me you are geared to deal with server times outside the USA right?
            Insanity: doing the same thing over and over again and expecting different results.
            Albert Einstein, (attributed)
            US (German-born) physicist (1879 - 1955)

            Comment


            • #7
              All times used are timezone independent and the activation system works globally.

              Where we have seen problems is when people travel to a different time zone and they adjust their displayed to match that new location's time but do not change the time zone. Similarly problems happen if they Windows DST setting does not match their region and they instead manually adjust their clock. Did you ever try visiting https://www.time.gov as the error message and I suggested?

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment


              • #8
                Lenny I don't like your tone used in this comment, and find it offensive. - the answer is yes.
                Insanity: doing the same thing over and over again and expecting different results.
                Albert Einstein, (attributed)
                US (German-born) physicist (1879 - 1955)

                Comment


                • #9
                  Is there a way to trap this error so that I can get a notification of this issue from alpha software or my app rather than forcing my client to deal with this annoying issue ?
                  Gregg
                  https://paiza.io is a great site to test and share sql code

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