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Mobile - is someone else having such difficulities?

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    #1

    Mobile - is someone else having such difficulities?

    how to deal with such issues...

    Today I had an issue with a UX component. When clicking on back button - to go back to the main menu (first panel). it displays blank. While when it opens first (when loading the app) it works and the panel is displayed correctly. (phonegap)
    Let me be specific so you understand my level of frustration. Don't understand me wrong, I am looking to understand how other succesult AA programmers deals with such issues. I am in no way trying to critisize alpha.
    There are the steps I made to develope the app. check at the end the issue and resolution (this took me from the 9:00 til 16:00 to fix it)..
    The work was not completed in one day it is a work of few weeks working on this and other project (non alpha). Today was just to fix this blank panel issue)
    1- I developed the panels and tested the layout (back / next etc..)
    2- I added the list boxes with detail view when needed.
    3- tested again even on the phone with phonegap.. it works..
    4- I continued the development with many things working and not till I have it working.. via working preview , live preview and browser viewer.
    5- Meanwhile I added panels, removed panels etc..
    5- I updated the phonegap and BANGGGGGG when going back to the main ux it opens a blank page... 1st it open well bit when trying to go bak to it, it displays blank.

    What I did to debug
    1-check versions of AA (same in developer and on server)
    2-updated to the latest pre-release
    3-tried it on another phone
    4-rename the 1st panel
    5-delete the 1st panel and re-create it from scratch
    6-tried it on the browser phone
    etc.. don't remember all the the steps...


    at the end this was the issue.
    In phonegap I specified that this is a portrait app (this was not done today so I forgot about it).
    In my main panel, ALL the buttons do not fit on the same screen (you have to scroll down). just 1 button was half viewable- when you open the app for the first time.
    when I removed the portrait only layout. When I click back I get a blank screen,If I rotate the device to landscape (I forgot to speficy this is working on a motorala tc55 device but same behavior with a normal phone). then back to protrait it refreshes well...
    So I beleive that the issue is from having a fixed protrait layout in phonegap and having the items not fitting on the whole page (maybe I don't know). But now it works (I think I will test it again after a break)..

    How to deal wit such issues?

    I have another issue with another customer where datas are either not synching every time or getting duplicated on a disconected app.
    This customer is tired from me and is looking now for someone else. While He has a complete accounting system from me and I just promised him a small mobile app as an addon...

    thank you for reading the long post..
    I am just curious to know if someone else is having similar bugs/issues (I don't know what it is called) etc..

    Paul
    Tags: None
    #2
    Re: Mobile - is someone else having such difficulities?

    Paul,

    I think it is called a "learning curve" of a platform that is evolving continuously & fast in a (mobile) world that is evolving even faster...
    There are no easy or magic solutions & there never were in software development I think. So don't just offer to quickly do something for a customer for some fixed -low- price because both of you may end up frustrated regardless of what tool you are using.
    Frank

    Tell me and I'll forget; show me and I may remember; involve me and I'll understand

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      #3
      Re: Mobile - is someone else having such difficulities?

      i just read something in the pre-release notes about delaying the time to draw a panel until the outer container loads, or something like that...might be relevant.
      http://www.ajaxvideotutorials.com/V1...ight100pct.swf
      NWCOPRO: Nuisance Wildlife Control Software My Application: http://www.nwcopro.com "Without forgetting, we would have no memory at all...now what was I saying?"

      Comment

        #4
        Re: Mobile - is someone else having such difficulities?

        Originally posted by Clipper87 View Post
        There are no easy or magic solutions & there never were in software development I think.
        Are you sure :). You need to check this.

        Comment

          #5
          Re: Mobile - is someone else having such difficulities?

          Originally posted by PaulAmmoun View Post
          I have another issue with another customer where datas are either not synching every time or getting duplicated on a disconected app.
          Did you check the advice given to you in an other thread to enable Use server-side synchronization log table.

          Comment

            #6
            Re: Mobile - is someone else having such difficulities?

            Hi,
            Thank you all for your reply.
            I already have server side log table...
            unfortunately it does not happen always to be tracked and debuged..
            when I get a solution I will post it...

            ,
            Paul

            Comment

              #7
              Re: Mobile - is someone else having such difficulities?

              Hi,
              I have exactly the same problem. I have an extremely simple '2 panel cards in a carousel panel navigator' app. The back button or default sliding back action takes me back to a blank initial panel card. Rotating the device, allows the panel to correctly redraw.
              Did anybody find a solution to this problem?
              Last edited by jgrannis; 05-06-2016, 11:56 AM.

              Comment

                #8
                Re: Mobile - is someone else having such difficulities?

                I would suggest that you both send in the offending UX for testing if you have not already. From experience if you can produce a working and repeatable issue, Alpha responds very quickly. I have sent in I an issue and had a fix in the next build the very next day with an offer for a hot fix if I wanted it. Good luck.
                NWCOPRO: Nuisance Wildlife Control Software My Application: http://www.nwcopro.com "Without forgetting, we would have no memory at all...now what was I saying?"

                Comment

                  #9
                  Re: Mobile - is someone else having such difficulities?

                  Thanks for the reply. Unfortunately I'm not sure how I would send in the offending UX for testing as I'm simply evaluating the product with a trial license. I am of course also evaluating the documentation and the size and helpfulness of the products' user groups.

                  Comment

                    #10
                    Re: Mobile - is someone else having such difficulities?

                    I just tried PhoneGap by published a few of my mobile apps that work fine in browsers. Got a blank screen on one when hitting a back button and another app only loads as a blank screen. I'm going to send in a bug report when I get a chance.

                    Comment

                      #11
                      Re: Mobile - is someone else having such difficulities?

                      I currently use the list control to make the main menu in mobile phonegap.
                      It works fine.
                      I gave up adding just buttons on the make page.
                      when you have a blank screen try rotating the phone to landscape and back to portrait it then display normaly (When I worked on it this was the behavior).

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