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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
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When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Database could not find the data you requested error.

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  • Database could not find the data you requested error.

    I'm pretty well tearing what little hair I have left out over this.

    An app I recently deployed to ZebraHost has been working fine, this morning my client calls me and says that every time they try to update a record (in a MySQL database) they get an Alpha 5 error message: "Database error. The database could not find the data you requested". And that error is consistent, it's not like an "every once in a while" thing.

    But the weirdest thing is, when I try to update a record from my office I DON'T get the error.

    Has anyone seen anything like this before?

    Any advice or pointers would be greatly appreciated.

  • #2
    Re: Database could not find the data you requested error.

    Sounds like a permissions problem. Is MySQL set to only allow updates from specific IPs?

    Comment


    • #3
      Re: Database could not find the data you requested error.

      Yup, that occurred to me as well (not that I don't appreciate your post). Thing is, nothing's changed overnight (I know, famous last words). I'll double-check MySQL Users, of course, but I looked at the server logs and saw some stuff that shouldn't be there (e.g. references to variables that haven't been in the app for a month) so I restarted the server (which is probably what I should have done first).

      Let's see what happens. Next step is to try updating the database from OTHER IPs (e.g. the VPS itself).

      Thanks again.

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