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Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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PDF report printing issue in the App Server

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    #1

    PDF report printing issue in the App Server

    Last Friday evening we installed the then current patch for Alpha Anywhere. On Saturday we discovered that none of reports would print correctly on through the Application Server. They would print ok on the development machine, but in through the server. Certain parts of the Title and group titles would not display. OK, so we waited until Monday and again installed the then current patch, thinking the issue had already been discovered and fixed. Same problem, though. This morning we installed the most current patch thinking it might fix the problem. No luck.


    So we sent a bug report off the Alpha Software. After several hours of exchanging emails, the issue was resolved. It turns out that some browsers (I was using Safari on my Mac) would not display the font.
    The fix was an easy one. In Project Properties, PDF Printing Options, PDF Options there is an option to ?Embed Fonts?. Check the box to make it true. Issue resolved.


    I wanted to report this to the community for 2 reasons. It would seem that this option should be checked true for virtually all of your applications. It would certainly prevent hours of searching and trying the find out why a PDF wouldn?t print correctly in the application server. Besides, who knows what browser your customer uses, so this covers them all.


    Secondly, and perhaps more important was the help and support I received from Alpha Software. I would rate it higher than excellent. They, Cian Chambliss in particular, when out of his way to find the issue and resolve it for me. Big time thank you to Cian for his help. I am very appreciative of his help.

    Mike
    Mike Reed
    Phoenix, AZ
    Tags: None
    #2
    Re: PDF report printing issue in the App Server

    Thanks Mike

    You just saved me hours......

    Kind regards

    Glen
    Glen Schild



    My Blog

    Comment

      #3
      Re: PDF report printing issue in the App Server

      For what it's worth, if you save reports on the desktop side as pdf files, you have to make this same change to the pdf options since the latest update.

      Comment

        #4
        Re: PDF report printing issue in the App Server

        Tim

        Thanks for your efforts on letting us know about this. Unfortunately clicking the embed fonts option did not solve my problem. I am running the most current production version of AA (4.3.1)

        Here is what I am seeing on a report that has worked for YEARS.....

        My Development Machine View of the report PDF
        development.png


        My Server view of the same PDF
        server.png

        The tan background line is my grouping. Only the FIRST record prints correctly. The white background portion is the body of the report.

        Any suggestions? I did choose to embed fonts....republished the entire site and even restarted the WAS after making the change.

        I will be contacting Alpha about this to see if they have any ideas.

        Thanks
        Greg

        Comment

          #5
          Re: PDF report printing issue in the App Server

          Selwyn already replied with a suggestion that fixed my problem. He had me uncheck the setting "Allow All International Characters in Free-Form Reports." Once I did that, the report started printing correctly again. As always, AMAZINGLY FAST support from Alpha!! Thanks Selwyn!

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