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Bonus TIPS for Successful Posting

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1st Installation Dilema_Olaf

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  • 1st Installation Dilema_Olaf

    I have been an Alpha "developer" for the past 2 years. That is learning the tool part time whilst still sorting out my clients full time. In the game for the past 42 years. Most clients are running access over sql. I have just completed my first project mobile designed for IPad. Bus booking and driver run schedule. This is on my laptop. I am based in Townsville North Queensland but go where the projects are currently in Nth Victoria. This generates an issue with the changing time zones whilst developing- but we get around this.

    I want to move the project from my laptop to the client's server. I know I needed for them to get a license so 12 days ago (1/2/2016) I contacted the sales office and asked re the license and also posed a question re time zones. This must have been to hard and he gave me a phone number. Great, I'm In Australia at different time zones etc. etc. I advise him and he replied with an email address for customer service. 3 or maybe 4 attempts at emailing customer service has resulted in NO RESPONSE or acknowledgement of receiving the messages. Very disappointing, egg on my face having talked Alpha Up to my client and leaving me unsure as to the correct action. I bit the bullet ad decided on the following action (right, wrong or indifferent).

    I downloaded the free trial version onto the client server into a folder called "Tracker" . This was assigned to hold my desk top software 2 years ago. The download was OK and all looked well until I attempted to start the development server. It was attempting to create A5Webroot folder on H: which the IT guy here didn't want and asked if I could redirect it to be established in a my or another folder on H.

    The issue I have is:

    a) I am unsure I have done the right thing in dropping down the trial version?

    b) What are the rules to establishing A5webroot.

    I would appreciate someone to get me on the right track I have waisted/lost at least 10 days waiting for someone customer service and now have probably stuffed up due to frustration.


  • #2
    Re: 1st Installation Dilema_Olaf

    Hi Olaf
    Quick reply

    a) No problem installing the trial version in the meantime until you get your licensing issue resolved.
    Did you want to transfer your laptop license to the server?

    b) You need to change the default location for a5webroot publishing (in your case h:\a5webroot)
    in publishing settings and also the development server settings see the screenshots attached

    just realised you have posted this in the V9 forum instead of v12!

    Publishing settings.jpg Server Settings.jpg
    Last edited by user10; 03-13-2016, 08:32 AM.


    • #3
      Re: 1st Installation Dilema_Olaf

      Thanks John,
      Cannot see where it says V9.
      It is 7am Monday morning here in Australia and I needed to have some plan of attack.

      Many thanks