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Server license issue

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  • Server license issue

    Anybody ever have an issue where their server periodically reverts back to demo mode? I've got an Alpha Five server that has been in production for years now. The issue started when I upgraded from version 11 to 12. I purchased an application server license and developer license from Alpha. Everything seemed to go fine with the transition. But it seems like every 20-30 days the server stops working and you get the following error message if you browse to the server (see attached). If I restart the application server, this resolves the issue, and it won't become a problem again for another 20-30 days. I have a similar issue with the developer client software. Every so often I get an error message on that saying I am running an unlicensed copy. I go through the activation process in the software and it activates successfully. Very annoying, any ideas?

    server license issue.JPG

  • #2
    Re: Server license issue

    I see that on both my copy and customer copies every so often.
    Steve Wood
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    • #3
      Re: Server license issue

      So it sounds like other people may be experiencing this. But no resolution ideas from anyone? On the client side, it is more of an annoyance. On the server side, it is very disruptive because nobody can access the site when it reverts to demo mode.

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      • #4
        Re: Server license issue

        Anybody have any thoughts on this? This license issue has not bee resolved. I periodically have to restart the application to clear the error. It used to be about every month or so, now it is doing it almost weekly. It is getting very annoying.

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        • #5
          Re: Server license issue

          Have you contacted Alpha about the issue?

          I believe this is the same issue reported by Pete in reply #85 of this thread http://www.alphasoftware.com/alphafo...cription/page3
          Last edited by iRadiate; 09-06-2016, 10:36 AM. Reason: corrected #
          Alpha Anywhere v12.4.6.4.2 Build 8245-5650 IIS v10.0 on Windows Server 2019 Std in Hyper-V

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          • #6
            Re: Server license issue

            I have not contacted Alpha. How does one get in touch with them? I don't have any kind of support contract or anything, I always assumed that was required to reach out to them. I saw where I can purchase a one time incident for $250 bucks, seems kind of silly for me to have to pay that for a license issue.

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            • #7
              Re: Server license issue

              Try calling them (800) 451-1018. I can't see that you would be charged for asking about this type of issue, especially when others are noticing it too.
              Alpha Anywhere v12.4.6.4.2 Build 8245-5650 IIS v10.0 on Windows Server 2019 Std in Hyper-V

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              • #8
                Re: Server license issue

                Ok, I've got an email going with them and they are working with me without me paying anything. We'll see where this goes. Thanks.

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                • #9
                  Re: Server license issue

                  Here is what I think happens. If you create and or compile an app with an unlicensed developer and you publish that to your webserver the server reverts to demo mode even though the server is licensed. That is what has happened to me.
                  Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

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                  • #10
                    Re: Server license issue

                    In my case the developer is licensed, itt doesn't seem to have anything to do with publishing that I have experienced. It all started when I upgraded from version 11 to 12. Both my developer license and server license are for version 12.

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                    • #11
                      Re: Server license issue

                      I'm experiencing the same issue. Anybody figure out why this is happening?
                      David Brown

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                      • #12
                        Re: Server license issue

                        Hey David, I've still got Alpha looking into this. That said they have not seen any other cases other than mine. We do nightly reboots of our server (I started this a while back because I was having some instability issues with the Alpha server). What apparently happens is that occasionally on reboot, the server fails to re-activate with the licensing server. What is weird about my situation is that in Alpha 12 (build 3599), there was some retry logic added so that the server will continually try to re-activate the license. We looked at some of the application logs in Windows, and my server only seems to make the attempt one time before going into demo mode. This seems to have the Alpha team baffled, and they said they might try to create a special build for me to do some additional logging and try to figure out what is going on. But they have been kind of busy, so it has been a slow process. I will be sure to update this post if I find out any additional information.

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                        • #13
                          Re: Server license issue

                          Thanks for the reply Carl. If I figure out the issue I'll let you know as well. I have multiple servers and only one of them has an issue with nightly restarts.
                          David Brown

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                          • #14
                            Re: Server license issue

                            I had a similar problem which was caused by the server time clock going out of sync. Once I synchronised the time clock the problem disappeared.

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