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Licenses lost from AppServer

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  • Licenses lost from AppServer

    I have two AppServers. One is kept fully current, the other might lag a patch or two. Both are current within a couple of months.

    Last night, BOTH SERVERS HAD THEIR LICENSE EVAPORATE! POOF! GONE!

    Users woke to DEMO MODE and no access. 70 users and 125 trucks with tablets were inoperative.

    Both are restarted overnight through AlwaysUp and this has not been an issue with AppServer v12 ... until last night.

    I re-keyed the license codes and all is operational, but who knows what the morning brings!

    Both servers are hosted at SoftLayer, same place as some ZebraHost servers, and live among 1,000s of other servers.
    One is in Houston and one in Dallas.
    Carl ~ Dallas, TX
    I'm so old that pool balls came with Roman Numerals

  • #2
    Re: Licenses lost from AppServer

    Hey Carl,

    Not sure why that occurred but I alternate the restarts just to be on the safe side. So only some of my servers are restarted by always up each night...

    Cheers,

    Scott

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    • #3
      Re: Licenses lost from AppServer

      The two servers are unrelated. One is primarily my test server where I promptly bite on the latest patch from Alpha.

      The other is production and services over 70 web users and more that 125 tablets.

      POOF! And my serial numbers (good through Dec2016 and Oct2017) evaporated from the server config this AM!

      I see a place where I could mark a file as READ ONLY once the license is established. Might try that.

      c:\ProgramData\.....................\ApplicationServerConfig.xml

      This incident cannot be a regular occurrence or I'll be sleeping with the fishes. Kapish?
      Last edited by CarlMPearson; 07-07-2016, 04:02 PM.
      Carl ~ Dallas, TX
      I'm so old that pool balls came with Roman Numerals

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      • #4
        Re: Licenses lost from AppServer

        I'm imagining Robert De Niro standing over you as you scramble to get the app servers back up ....lol.

        If I recall correctly this has happened before to another developer here.
        Mike Brown - Contact Me
        Programmatic Technologies, LLC
        Programmatic-Technologies.com
        Independent Developer & Consultant

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        • #5
          Re: Licenses lost from AppServer

          The trucks are a recycling business ... they'd know how to dispose of me ... some of their recycled product becomes animal feed.
          I might wind up as someone's bologn... oh, never mind.

          However, why did it happen to BOTH servers, same day, different servers at different server farms, unrelated businesses, different domains?

          I sense a 3am "MUST check on the servers!" morning jaunt in my future.
          Carl ~ Dallas, TX
          I'm so old that pool balls came with Roman Numerals

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          • #6
            Re: Licenses lost from AppServer

            However, why did it happen to BOTH servers, same day, different servers at different server farms, unrelated businesses, different domains?
            the server or the program that checks whether you are current or not may be at fault, getting up at 3 am to check the server, in my opinion, is futile. this can happen at various times.
            if indeed the other program is at fault they should fix that
            especially when you have only few choices, either swimming with the fishes or becoming bologna.
            thanks for reading

            gandhi

            version 11 3381 - 4096
            mysql backend
            http://www.alphawebprogramming.blogspot.com
            [email protected]
            Skype:[email protected]
            1 914 924 5171

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