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Apple Store rejection due to IPv6

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  • Apple Store rejection due to IPv6

    Submitted my mobile app to the Apple Store and got rejected with this message "We discovered one or more bugs in your app when reviewed on iPhone and iPad running iOS 10.3.1 on Wi-Fi connected to an IPv6 network". After a little digging, I discovered this happens to lots of submissions and the popular fix is to request a Server IPv6 Address from your hosting provider.

    I'm running all of my sites on a GoDaddy VPS and called tech support to request the IPv6 address. After a bunch of false starts with the tech, he escalated my call only to be told GoDaddy no longer offers IPv6 addresses for their VPS nor dedicated server customers. Wasn't sure if I was getting a good response from them so I did more digging and sure enough it appears GoDaddy stopped offering IPv6 last October. Here's a link to their community portal that mirrors my conversation today with them

    Switching hosting providers would be a significant effort so I started digging for any other options and came across a few developers saying there are work-arounds but I haven't tried these yet
    1) One person says switching from uiwebview to wkwebview solved the problem with the Apple rejection. I'm not sure what this is or how to make the change
    2) Some other blogs suggest using a middleware service that front end the call to the server with a IPv6 address

    Has anyone in the Alpha community come across a similar issue with the whole IPv6 requirement with the Apple Store and how did you solve it ?
    Any suggestions are much appreciated, thanks, Dave

    My environment
    AA - 4254 (Addins 4863)
    GoDaddy VPS
    SQL Server 2008r2

  • #2
    Re: Apple Store rejection due to IPv6

    Have you seen this...

    and this...


    • #3
      Re: Apple Store rejection due to IPv6

      Hi David,

      Thanks for the quick response !
      Yes I read both of these articles this morning. Regarding the 1st link it prompted me to run a IPv6 test and I used the service which resulted in ipv6 test result.PNG. The test tool says it failed because of missing AAAA record in the DNS but I can't create a AAAA record without a Server IPv6 Address to point to (at least that how I think this gets set up). I also double checked my PG config and resulting IPA to make sure the ajax callback was using the domain name and not an IP address.

      I read thru the article in the 2nd link you provided several times and while I understand the overall gist, I don't understand enough to know what suggestion would best fit my needs. The section titled "Use System APIs to Synthesize IPv6 Addresses" looks interesting but I don't have a clue how or where the code gets implemented.

      Basically I'm stumped and do not know what to do next


      • #4
        Re: Apple Store rejection due to IPv6

        Since GoDaddy doesn't support IPv6 I would spend my time changing to a provider that does. I've not tried the workarounds, but I'd guess they're going to take time to work out.


        • #5
          Re: Apple Store rejection due to IPv6

          David, I'm going over notes from several clients who have apps in the App Store. ZebraHost hosts one and they're running IPv4. Is it not true that Alpha only supports IPv4? I know Alpha has support for MySQL Connection Strings for IPv6... but not for server calls... I think.

          From another App, a client got the same rejection and note about IPv6 that you got. They are not using IPv6. However, at the time Apple tested their App, Apple was not able to log in... and pushed out the IPv6 message. Then made sure they're server was up and running... re-submitted... and the App was accepted.


          • #6
            Re: Apple Store rejection due to IPv6

            Can't tell from the Alpha documentation and release notes whether or not Alpha supports IPv6 for server calls. The release notes explains what MySQL driver is needed for IPv6 but I skipped over that since I'm using SQL Server. I'm thinking the current rejection is a higher layer than SQL

            I immediately checked the WAS and Alpha access/error logs when Apple sent their rejection notice. Everything was up and running when they did their test and I had other transactions happening at the same time from Android users.

            This mobile app is in the Google Play Store and new installs are happening almost everyday with positive feedback - plus I'm getting requests to add more features and functionality. But I have to get this published to the Apple Store first. Building a mobile app is a blast especially with all the cool things Alpha has built into their product and local testing is a piece of cake. However, getting a mobile app out to the real world has been a frustrating and expensive (time) exercise


            • #7
              Re: Apple Store rejection due to IPv6

              To be specific, getting an app out to the Apple Store, is a frustrating and time expensive exercise. Android was a breeze... because they'll accept anything.

              I had to provide an extra video to Apple for my App because I'm using a third-party Bluetooth hardware to control my App. Since Apple testing doesn't have that hardware, they wanted to see a video of it connecting and walking through it's options.

              I wonder if AlphaLaunch might be of interesting to you? Have a look in the pre-release notes.


              • #8
                Re: Apple Store rejection due to IPv6

                David - thanks for the heads up about AlphaLaunch... this pre-release doc was published about 3 hours ago, how in the world do you stay on top of all this so quickly?
                Anyway, I read about 1/2 of the pre-release doc and this might become my backup plan or short term fix.