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Reinstall issue

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  • Reinstall issue

    I have a developer license and a runtime license. I also have a subscription. I recently upgraded several computers in my office to faster processors with Win10. I did a clean install of the runtime version on each new PC and now have multiple access issues (error messages stating a user doesn't have permission to a shared resource - yes they do) and the "Query function is missing. The application never changed and the 3 other computers that were not upgraded run Alpha fine. I searched for an updated version of the runtime but did not find a source for that. Current version is Runtime plus version 12.4.3.1 build 3962

    How do I resolve this issue?

  • #2
    Re: Reinstall issue

    Bob, did you run the install process with administrator privileges? It may appear to go in smoothly without, but could have hit some problems in the background.

    Comment


    • #3
      Re: Reinstall issue

      Yes, when I installed Alpha I was the only user on the machine and, yes, that was an administrator account. To be sure, I uninstalled Alpha, logged iun as the admin and then reinstalled the runtime version. No Difference.

      Comment


      • #4
        Re: Reinstall issue

        Bob, being logged in using an administrator account is not the same as running the installation file using the "Run as Administrator" option from the Right Click Menu.
        Select the installation file. Right Click on the file. Select "Run as Administrator.
        Alpha Anywhere v3.5
        Version 12.3, Build 2999
        MySql56 & DBF's

        Alpha 4, 5, Anywhere

        Ron Anusiewicz

        Comment


        • #5
          Re: Reinstall issue

          Ron,

          No joy. I uninstalled Alpha and then rebooted the computer. I then reinstalled the latest runtime version by right clicking on the executable and running it as an administrator. The query function is still missing. It seems we're also having I seem to recall this occurring before and there being a setting or option that could be checked or uncheecked to show the query option. I poked around looking for it to no avail. Maybe I'm "mis-remembering". Can you confirm that the query option should be included in the runtime version?

          Bob

          Comment


          • #6
            Re: Reinstall issue

            I may be dating myself, but I remember that there were 2 "flavors" of the runtime. One was called "runtime Plus" which had additional features such as report generations and query functions, the other was just a "plain" runtime engine with no capabilities other than what you build.

            Could that be the issue?

            Tom

            Comment


            • #7
              Re: Reinstall issue

              Tom - no. Not been that way for many a year.

              Comment


              • #8
                Re: Reinstall issue

                Jon,

                When you say "Not been that way for many a year." do you mean that "query" hasn't been a part of the runtime for a long time?

                Bob

                Comment


                • #9
                  Re: Reinstall issue

                  Runtime plus version 12.4.3.1 build 3962 -I tried this and did not have the same issues, but had other ones, I saw it was a short run until the next was released. Try Runtime plus version 12.4.3.2 build 3670? I have had 0 problems with this one.
                  Dave Mason
                  dave@aldadesktop.com
                  Skype is dave.mason46

                  Comment


                  • #10
                    Re: Reinstall issue

                    the "Query function is missing.
                    Bob, bear with me. I really don't understand what you mean when you say the Query function is missing.
                    Where do I look to find and use the query function.

                    I ask this as I have Query Genies available in my form and browse toolbars.
                    Alpha Anywhere v3.5
                    Version 12.3, Build 2999
                    MySql56 & DBF's

                    Alpha 4, 5, Anywhere

                    Ron Anusiewicz

                    Comment


                    • #11
                      Re: Reinstall issue

                      Ron,

                      See attached screen shot. Thequery missing.png

                      Additionally, I uninstalled the developer version from my pc and installed on one of my staff (who would normally use the runtime) and the query is missing from their menu even with the developer version running.

                      Bob

                      Comment


                      • #12
                        Re: Reinstall issue

                        The plot thickens...

                        I attempted to work around the problem by adding a custom toolbar to the forms my staff uses. The custom toolbar does not display on the edited forms.

                        Comment


                        • #13
                          Re: Reinstall issue

                          and thickens further.

                          IF I login as me on the runtime version at a staff PC, the Query portion of the menu is there. This has to be either a setting but I can't find it. It can't be a runtime limitation since it was there previously under the runtime version.

                          How about it Alpha tech support? Can you help me?

                          Comment


                          • #14
                            Re: Reinstall issue

                            If I understand you correctly, you are saying that the Query menu choice is missing from your menu. The Menu is the top row. Your attached picture is showing the Query menu choice. The toolbar is the row just below the menu row. I do not use the Menu in my forms, but if I open any table using the default form, the Query option is available, runtime or developer.

                            1. Are you using a custom Menu?
                            2. Are you using Alpha's built in security? Almost sounds like a permission issue.

                            Currently I'm using Version 12.4.5.2, Build 4770

                            Just another thought: when you install Alpha, a lot of information is written to and stored in the registry.
                            On this board I've seen recommendations to delete all references to alpha and then do a reinstall.
                            Last edited by Ronald Anusiewicz; 06-10-2018, 12:48 PM.
                            Alpha Anywhere v3.5
                            Version 12.3, Build 2999
                            MySql56 & DBF's

                            Alpha 4, 5, Anywhere

                            Ron Anusiewicz

                            Comment


                            • #15
                              Re: Reinstall issue

                              Originally posted by bobshipley@rmrelevator View Post
                              Jon,

                              When you say "Not been that way for many a year." do you mean that "query" hasn't been a part of the runtime for a long time?

                              Bob
                              Bob, there's only been one flavour of runtime since V10.5 or earlier. The 'Runtime Plus' Tom refers to in post #6 is (i Believe) the only version distributed now.

                              Comment

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