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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

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Error message

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  • Error message

    I have a button for an import of a text file to an existing table.
    It has been working flawlessly for years.
    A customer of mine has been using this button for years when suddenly he started getting this error screen:

    a5 error 3-25-15.JPG

    It only happens on one of his computers (all running Alpha Anywhere Runtime) and Win-7
    His other computers work fine.

    I've had him uninstall and re-install A5 plus the upgrade patch. I've also had him uninstall and re-install my application both from an executable file and from a zip file.
    No change.

    I've also had him try a slightly different function (imports the same file but check for duplicates) and he gets a different error message. (sorry I don't know what that one is)

    Any idea what's going on here and how to fix it.

    Thanks in advance.

  • #2
    Re: Error message

    First thought is that on the problem machine, for some reason, the support files for the temp table were removed/damaged and lost the long field name translation. IOW, the description field isn't being translated to the proper short name.
    There can be only one.

    Comment


    • #3
      Re: Error message

      That being said, what do we need to do to correct this ?

      Comment


      • #4
        Re: Error message

        Originally posted by John Cunradi View Post
        That being said, what do we need to do to correct this ?
        If you right click on the table and open properties are the field names all 10 characters long?

        Go to a backup copy of the support files that are intact, or rebuild the support files by renaming the field names.
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

        Comment


        • #5
          Re: Error message

          If that is the case you could try copying the temp table and support files from a working machine to the problem machine. Assuming a normal (?) installation

          C:\Users\username\AppData\Local\Temp

          or delete the temp table and support files completely to force recreation by the import process.

          You can discover the current temp table location with file.temp_path_get().
          There can be only one.

          Comment

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