Alpha Software Mobile Development Tools:   Alpha Anywhere    |   Alpha TransForm subscribe to our YouTube Channel  Follow Us on LinkedIn  Follow Us on Twitter  Follow Us on Facebook



The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
See more
See less

New Record Entry Issue - Data disappearing

  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Guys, thanks for the questions.
    We are all now on remote sessions. Previously, we had one user working on a shadow copy. Either way, the same issue is observed.

    The issue disappeared for a few days but is now back again. As mentioned already, it is happening on different forms/tables so it seems more systematic (not field rules or timers).

    Data is not cleared on depart but rather on the current field with the cursor still blinking. For example, you begin typing and then somewhere during entry the first bit of typed data is gone. Again, all other data on other fields remains intact...


    • #17
      OK. So, we know this is not a bug in Alpha Anywhere, or there would be posts of frustration of past or present all over the board.

      This means, to me, you are the only one experiencing anything like this. I have hundreds and hundreds of forms in use every day, and thousands of DBF and SETS supporting those forms running in 3 versions of Alpha Five and Anywhere and have not seen what you are experiencing. None of hundreds of users over the decades have ever even once reported anything like this.

      There are users like Mike, Tom, and Ted who are sharp as anyone on the board, and would immediately recognize the symptoms of an actual bug in AA. Their posts to date don't seem to be leaning in the AA bug direction.

      (Please clarify what version of AA you are on...)

      You say it is a problem that can disappear for days, and then return... This likely takes installation concerns off the table. This also suggests your coding and builds are stable with regard to the issue at hand.

      You also indicate it occurs with random fields on random forms at random times.

      We are now, in my interpretation of your posts, down to hardware issues.

      Here are some of the the possible, although improbable, system and environmental causes.

      1) You have software / malware on the terminals that is intercepting or impeding input from the keyboards.

      2) You have one or more bad switches in your network that are losing packets. Or the switches are intermittently running outside the devices recommended temperature range. Sometimes, just cycling the power on a switch can help.

      3) The data server itself has latency issues. What AV is running? What other roles does the server have? How old is the server, and is it dragging? Are drives showing as healthy? What is the temperature in the server room, and does it fluctuate?

      4) Scan the network, and identify what is on it. Look for any component that may be fouling the network, or issues with DHCP and handing out IP addresses that were assigned as static. Static IP addresses should be outside the scope of those assigned dynamically.

      5) Are the clients hard wired, or on WiFi? If WiFi, any chance machinery in the areas are causing radio interference or weak signals are losing packets? Are the clients Windows tablets where users roam between access points? (Roaming requires setting up an access point or machine to act as a virtual controller to hand off from one device to the next.) If WiFi, please tell me you are not using repeaters to expand the scope of the access points - they notoriously lose chunks of data.

      6) If hard wired, what are you running in the walls? Any chance it's CAT 5 or earlier, and there is cross-talk signal degradation? Are you running any cables more than 300 feet, as doing so increase the possibility of packet loss.

      My next step would be to put a copy of the data folder onto a completely isolated machine that is "offsite", and try running it with a virtually mapped drive onto the same drive. This will determine once and for all if this is a custom software design issue, or an environment / hardware issue.

      By offsite, I mean a machine that runs no other software as run on the company machines, and it is not on the same network as the company machines.

      By virtual mapping, I mean create a folder on the single test machine, share it as needed, then map a drive to that folder on that same machine. If using a path instead of a mapped drive, you can go that way, instead. Either way, emulate the company setup as closely as possible with no switches or network transfer in place.

      Of course, as the issue can come and go, you may need to test on the test machine for a few days.

      If the problem appears on the test machine, start looking at your app with greater scrutiny.

      If the problem does not show itself on the test machine, start tests on the hardware.

      As I said in the start of the thread, this is all over by you, and we are just guessing at the answers you've given.

      I think others might come up with more thoughts if you directly address their questions.


      • #18
        Holly cats Craig!! Well done! I think this is the best next diagnostic step..
        My next step would be to put a copy of the data folder onto a completely isolated machine that is "offsite", and try running it with a virtually mapped drive onto the same drive. This will determine once and for all if this is a custom software design issue, or an environment / hardware issue.
        Mike W
        "I rebel in at least small things to express to the world that I have not completely surrendered"


        • #19
          Craig's good post reminded me of another situation that caused inconsistent and baffling results on a local network. Someone moved a desk or filing cabinet and pinched the network cable. Took a while to track down as you might imagine.

          Another user some time ago started to have similar trouble after switching to a NAS device for his Alpha database.