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New Record Entry Issue - Data disappearing

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    #1

    New Record Entry Issue - Data disappearing

    Does anyone know of possible causes for data to disappear during record entry? Only the currently selected field is affected.

    - The record does change state (save or cancel), it remains in entry mode
    - Occurs on different machines and different fields but all during record entry.
    - Issue is intermittent but happens a couple times a day (once about every ~20-30 records entered)
    - Data is entered on a form connected to a DBF table
    Tags: None
    #2
    for some reason I don't see an edit option to my original post but would like to make this correction to the above:

    *The record does NOT change state, it remains in entry mode when the data is cleared from the field.

    Comment

      #3
      You mention multiple machines, so, is the table being updated open somewhere else? It's possible that the record is open for editing, or left hanging so check the status of the record you have issues with.

      Are you running several machines from one Alpha instance, or multiple shadowed instances?
      Last edited by Ted Giles; 07-30-2020, 01:24 PM. Reason: Edit works!
      See our Hybrid Option here;
      https://hybridapps.example-software.com/

      Apologies to anyone I haven't managed to upset yet.
      You are held in a queue and I will get to you soon.

      Comment

        #4
        Hi Ted,
        Thanks for the reply.

        This happens across machines and across tables. I just tested on a form to a table that I can confirm was not being updated elsewhere. All the other fields with data in them on the unsaved record remain intact and only the current field loses data. Also, this is a new issue but we haven't changed users or settings so what would trigger it...

        Comment

          #5
          Does anyone know of possible causes for data to disappear during record entry?
          The record does NOT change state, it remains in entry mode when the data is cleared from the field
          Which of these most closely describes what is happening?
          1. As the user types in keystrokes into a field, the keystroke values do not show up in the field
          2. As the user types in keystrokes into a field, the keystroke values do show up in the field and the user can see what they have typed but upon further typing into the field the entry disappears.
          3. As the user types in keystrokes into a field, the keystroke values do show up in the field and the user can see what they have typed and they complete the field entry but then when the field looses focus, the entry disappears.
          4. As the user types in keystrokes into a field, the keystroke values do show up in the field and the user can see what they have typed and they complete the field entry, and when the field looses focus, the entry is still present, but as they are entering keystrokes in another field, the entry in the prior field disappears.
          5. As the user types in keystrokes into a field, the keystroke values do show up in the field and the user can see what they have typed and they complete the field entry, and when the field looses focus, the entry is still present, and they enter keystrokes in other fields and the entry in the field of discussion remains but at the event of saving the record, the entry in the field of discussion disappears and the record remains in enter mode.

          Data is entered on a form connected to a DBF table
          Is this issue specific to a one, single form and table only?
          Mike W
          __________________________
          "I rebel in at least small things to express to the world that I have not completely surrendered"

          Comment

            #6
            The only time I have ever seen anything like what you describe is with a form at the set level, not with a form at the dbf level.

            If a parent and child are not rigidly linked, I have seen data disappear as it was entered.

            Are these forms definitely attached to tables, and not sets? Is there any chance a linked table has orphan records that get created every 20 - 30 entries???

            It would help a lot if you zipped up a sample. This is not likely an issue with AA itself, as in a bug. It's probably a snippet of code or a field rule or something that would take months of us guessing to get at.

            I do miss Stan Matthews being around, as he seemed to have a crystal ball with things like this. I mean, we would like to help, but it's just guessing as we don't have the issues you are experiencing.

            Comment

              #7
              A long time ago, in a galaxy far far away, i recall something similar happening when wireless keyboards were being used on multiple work stations, and some of them happened to share the same frequency. I think this is very very unlikely. But what you describe is very very unusual.

              Comment

                #8
                When M/s is carrying out an update, I have noticed spurious problems.
                The Win7 machines are particularly affected.
                See our Hybrid Option here;
                https://hybridapps.example-software.com/

                Apologies to anyone I haven't managed to upset yet.
                You are held in a queue and I will get to you soon.

                Comment

                  #9
                  Thanks for the support thus far guys.

                  I've investigated some more and here's what I've got:
                  1) happens irregardless of the form being tied to a set or a single table.
                  2) happens on both a remote session (users on win7 and win10 are running remote session into a windows server 2016 machine), as well as on a shadow copy
                  3) happened to me using a hardwired keyboard
                  4) can happen on any field but only during entry mode.
                  5) can happen within 5 seconds but can also can take up to a few minutes. Sometimes doesn't happen at all.
                  6) nothing strange is noted in the trace window

                  Any other way to run a debug of some kind to try and catch what would trigger it?

                  Is the fact that I'm using DBF's in a multi-user environment a possible failure point?
                  Otherwise, would the remote sessions all accessing a runtime version possibly cause this? How do you guys have your multi-user environments setup?

                  Comment

                    #10
                    Like this usually

                    logical.png
                    See our Hybrid Option here;
                    https://hybridapps.example-software.com/

                    Apologies to anyone I haven't managed to upset yet.
                    You are held in a queue and I will get to you soon.

                    Comment

                      #11
                      Q - It's beginning to sound like your users are connecting remotely, and not using separate workstations on a local network. You might furnish specifics on how the remote connections are being done - possibly this will lead to other ideas for what's going on. In the meantime, you might investigate whether this EVER happens when no remote connections are occurring. And, does ALWAYS happen when multiple remote users are connecting?

                      Comment

                        #12
                        I can say it has nothing to do with limits to DBF's used by many users. Many of us have hundreds of forms running on hundreds of tables for decades.

                        Let me use an imaginary example to clarify by using the details in your opening post in this thread.

                        A form has 5 fields from a table on it. You start entering, and as you move from, say, field 3 to field 4, field 3 goes blank?

                        A few successful records later on that same form, field 1 goes blank as you move to field 2?

                        If that's what is happening, I'm thinking this is not an installation setup issue.

                        Comment

                          #13
                          Are there any field rule events, or OnTimer events of these forms? A custom toolbar?

                          Comment

                            #14
                            Onother suggestion.
                            If you copied and renamed any tables into a different instance, I have had issues where Alpha is using the old table location which caused issues.
                            See our Hybrid Option here;
                            https://hybridapps.example-software.com/

                            Apologies to anyone I haven't managed to upset yet.
                            You are held in a queue and I will get to you soon.

                            Comment

                              #15
                              Craig wrote:
                              I do miss Stan Matthews being around, as he seemed to have a crystal ball with things like this. I mean, we would like to help, but it's just guessing as we don't have the issues you are experiencing.
                              That would begin with answering my question in my post #5
                              Mike W
                              __________________________
                              "I rebel in at least small things to express to the world that I have not completely surrendered"

                              Comment

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