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V12 and VPN

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  • V12 and VPN

    Customer has a v11 desktop app, and works remote all the time.

    Trying to move to v12 for the app.

    When using V12 over the VPN, he can load the database, but that's about it. Navigation is slow to none at all. Can't even change the control panel view for list or details for instance.
    This is with both the developer version and runtime.

    When using GoToMyPC, all is well when he tries V12.

    I also support the system through the same VPN but connect to a different virtual machine. I have no problems at all.

    We're approaching the company's IT department on this.

    What would be different about using v12 vs. v11 for one, but not another, VPN connection?


  • #2
    the only difference i can think of is that a lot of the control panel interface was rewritten. i complained that it sometimes takes 10 to 20 seconds to populate the control panel in some of my larger apps. and this is local or using rdp. my guess is it would be the rewrite that's causing some, if not all of this.
    here is a snippet from selwyn when i initially brought up the issue in 2018.

    there is a great deal different under the hood between the current control panel and the old control panel.

    the old control panel had a dependency on an old Microsoft library that was holding us back so we were anxious to get rid of that dependency.

    As a result, the new control panel is actually written in xdialog.

    We have taken a different approach now.

    Instead of populating all of the tabs in the control panel up front, we now only populate on demand (i.e. when you first go to a tab)

    as a result, the control panel should be opening faster that before.

    but when you go to each pane (for the first time), there will be a delay. subsequent visits are fast.
    Last edited by Al Buchholz; 12-02-2020, 12:03 PM. Reason: spelling error