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PDF reports problem

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    #1

    PDF reports problem

    I have a large application written in A5v10.5 residing entirely on a server accessed via RDP from user computers. It's been a champion. However yesterday the capabilities of making any PDF reports resulted in a complete freezing of the application open on the print dialog (image below). It required a Task Manager end session action to release the frozen app. A PDF file was initiated at 0 KB which could not be deleted until a complete log off the server occurred.

    printlock.JPG
    I opened the app in Alpha v11 and was able to generate PDF reports. I noticed the printer used with v11 was AlphaFivePrinterv4p5. I deleted the AlphaFivePrinterv4 from control panel and tried again opening in v10.5 and tried making report. The AlphaFivePrinterv4 returned, and instead of the app freezing on making a report, the generation of a report initiates, a file is made with 1 KB of data, and then an error generates (image below) which says the file is open under another application without completely freezing up the app.

    PDF_issue.JPG

    In the background is the Adobe Reader menu. The file size here reads 16KB. In file explorer it is 1KB. Trying to delete the 1KB file while app open is not possible with error that file is being used by another application. Closing out of the Alpha app does not release the file, again it requires a complete log off the server to release the file so it can be deleted. There are two Alpha printers installed, AlphaFivePrinterv4 and AlphaFivePrinterv4p5. The one used using v11 is AlphaFivePrinterv4p5. All the Report Properties have Printer set to "use default printer". Changing the default printer in Control Panel doesn't change outcome. Assigning the printer in A5 Report Properties to a specific, not default printer, doesn't change the outcome.

    So, two questions -
    1. Any ideas how to proceed to correct this problem? This a huge app that's been running very well, and I'm hesitant to do an entire migrating to newer version?
    2. Where is Alpha drawing the list of printers it lists in the Report Printer properties? I know to look in registry @ HKEY_LOCAL_MACHINE > Software > Microsoft > Windows NT > Current Version > Print > Printers for a printer list, but the list in the A5 Report Properties is not this.

    Thank you.













    Attached Files
    Mike W
    __________________________
    "I rebel in at least small things to express to the world that I have not completely surrendered"
    Tags: None
    #2
    Mike. have you tried reinstalling the AMYUNI print drivers? As I recall, there's an exe somewhere within the Alpha Program files that will let you do that.
    Finian

    Comment

      #3
      Mike, this delightful Forum wont let me insert the link to another issue which looks similar.
      Look a couple of posts down regarding Outlook.
      See our Hybrid Option here;
      https://hybridapps.example-software.com/

      Apologies to anyone I haven't managed to upset yet.
      You are held in a queue and I will get to you soon.

      Comment

        #4
        Hi Guys,
        Thanks for responding. I found the AMYUNI installed and ran it. It installed a printer AmyUni Document Converter. It did not help. I don't have any references listed "down" like used to exist on the old MB.
        Mike W
        __________________________
        "I rebel in at least small things to express to the world that I have not completely surrendered"

        Comment

          #5
          It would be very helpful if when creating a post, one would mention the build they are using.
          I do not know if this applies to your situation.

          In the latest build, 7279 the release notes say:

          PDF Reports -The default manner for creating PDF reports has changed. Previously PDF reports were created using the Amyuni printer driver. Now, the Amyuni printer driver is no longer.
          For desktop applications you can control whether PDF reports should still use the Amyuni printer driver by going to the View, Settings menu option and then in the Preferences section set the option for PDF to Yes. The default setting is No (meaning do not use the Amyuni printer driver).

          AAandPDF.JPG

          Known issues with new method of generating PDF Reports

          For reports that use non-latin character sets (e.g. CJK or Hebrew), you may need to changed the font used in the report.

          How to report PDF reporting issues to Alpha Software

          If your report does not render correctly when printed as a PDF, right click on the report in the Web Project Control Panel and select the Create Bug Report menu option under the Datasources menu. Select a location to store the .zip file and be sure to check the Include Raw Pages option. Send the zip file to [email protected].

          Alpha 5 Version 11
          AA Build 2999, Build 4269, Current Build
          DBF's and MySql
          Desktop, Web on the Desktop and WEB

          Ron Anusiewicz

          Comment

            #6
            Update,
            I got it back to a working condition, although not an Ideal way, i don't think. I had a second full A5 installed on another drive, so I copied all the files in Alpha folder of the bad copy to another folder, deleted all the files in the Alpha folder, and copied the second full install to the original Alpha folder. Nerve wracking but it worked.
            Mike W
            __________________________
            "I rebel in at least small things to express to the world that I have not completely surrendered"

            Comment

              #7
              I don't know if this is anything to do with your issue, Mike, but I have a gvmnt app which occasionally refuses to display a calculated field.
              It works fine until I get a windows update, then I have to run the Compact and all is well again. It's written in V11.5
              See our Hybrid Option here;
              https://hybridapps.example-software.com/

              Apologies to anyone I haven't managed to upset yet.
              You are held in a queue and I will get to you soon.

              Comment

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