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Email using Outlook - Does not work - Server Busy with Outlook up and running

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  • Email using Outlook - Does not work - Server Busy with Outlook up and running

    I recently upgraded to V12 Desktop version. In prior versions (V9), emailing pdf reports via a button using Outlook would not work, so I used A5's built in mailer. Using Outlook does not work for me using V12, but now I get a different message. That message is this...

    This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.

    This is all the while that Outlook is running. If I do the 'switch to', it sometimes works calling up and outlook email that I can send, many times not.

    Any thoughts on what to try?

    Thank you,
    Mike Konoff

  • #2
    Re: Email using Outlook - Does not work - Server Busy with Outlook up and running

    Try it when outlook is turned off. It was the solution we are using.
    Dave Mason
    [email protected]
    Skype is dave.mason46


    • #3
      Re: Email using Outlook - Does not work - Server Busy with Outlook up and running

      This will not be a satisfactory solution because I have Outlook on/open all day every day and would cause more work than the time-saving of emailing right from A5. FYI - I currently send this report using A5's built-in email client. Works well. But, many times I need to copy others on emails that go out. Using the A5 email client means navigating to Outlook to lookup and retrieve the email addresses of those I need to copy, to copy from Outlook and paste in the A5 email. If using outlook, all I'd have to do is type their name and their email-address(es) would auto-populate. This is reason for wanting to use the Outlook email client rather than the A5 client.
      Thank you,
      Mike Konoff


      • #4
        Re: Email using Outlook - Does not work - Server Busy with Outlook up and running

        I work with several clients that use the email a lot. The emails are opened in outlook complete with email address and then they add whatever they need to the email. It is like generating a report(or other) for a client and sending it to outlook which opens outlook. We are all on outlook 10. The later versions of outlook do not like to open 2 times it seems. I have never taken the time to investigate whether it is windows version or outlook version causing the problem.

        There may be a way to, when you send let alpha close outlook for you so it can open it back up? Pain - I know

        But I hope you well with your project.
        Dave Mason
        [email protected]
        Skype is dave.mason46


        • #5
          Re: Email using Outlook - Does not work - Server Busy with Outlook up and running

          crazy idea, if too stupid idea, please ignore.
          send yourself the report to your outlook address using the alpha email client.
          open the email in outlook and forward that report to the one you originally intended to send, and cc (or bcc as the case may be) to anyone in outlook address book.
          thanks for reading


          version 11 3381 - 4096
          mysql backend

          [email protected]
          Skype:[email protected]
          1 914 924 5171


          • #6
            Re: Email using Outlook - Does not work - Server Busy with Outlook up and running


            this is what I use to send po's or any other documents or pictures. it uses the default email client. it's a simplified version, but if you run it in the interactive window, or save it to a script, it should open a new outlook email with test.pdf attached(if it exists). if you need more code, let me know.

            attachments = <<%str% 
              strBody = CrLf(3) \
                                    + "Your name" + crlf() \
                                    + ""
             email_client_external("[email protected]","subject", "Test", attachments)