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A10 server will not start

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    #31
    Re: A10 server will not start

    Originally posted by Tommy Thompson View Post
    I don't see how as a developer you can feel comfortable with the fact that you cannot re-activate your own server.

    There are going to be times when systems crash, etc. Waiting over the weekend or even a few hours can be disastrous for a mission critical application.

    I don't see why it would be so hard to change this policy so that a legitimate user can deactivate their key. MS does it and so do all the other software vendors I use.

    Apparently, not many people think about this. However, as A5 becomes more popular, I think this is an issue that will be discussed more and more.
    Exactly right. We used to use an engineering software system that ran on a vax called Vango by VL Systems. We had to pay an annual subscription fee and they would send us a new license # every year, otherwise it wouldn't run. The subscription got you updates, but even if you didn't want the updates you had to pay to continue to run the damn system. Ultimately they were forced to give it up and sent out a patch so you could run it w/o the annual license renewal. Alpha is going to have to give this up as well. What happens if they go out of business and you need to move your app to a new server?
    Peter
    AlphaBase Solutions, LLC

    [email protected]
    https://www.alphabasesolutions.com


    Comment


      #32
      Re: A10 server will not start

      Originally posted by Peter.Greulich View Post
      Exactly right. We used to use an engineering software system that ran on a vax called Vango by VL Systems. We had to pay an annual subscription fee and they would send us a new license # every year, otherwise it wouldn't run. The subscription got you updates, but even if you didn't want the updates you had to pay to continue to run the damn system. Ultimately they were forced to give it up and sent out a patch so you could run it w/o the annual license renewal. Alpha is going to have to give this up as well. What happens if they go out of business and you need to move your app to a new server?

      Your seriously screwed if that is your livelihood. You would have to ultimately switch to something else, but at least you could buy yourself some time if you could re-install the software.
      Tommy Thompson
      Thompson Consulting Services
      Beautiful Kentucky Lake, Springville, TN 38256
      [email protected]

      Comment


        #33
        Re: A10 server will not start

        Call Alpha Software and they will set the server license back to zero, so that you can install it again and use it.

        Thanks

        Comment


          #34
          Re: A10 server will not start

          Thanks Bill,
          Yes my understanding of the server methods is sketchy although it's much clearer now after this particular thread!
          I see what you refer to in Help> About Alpha Five where it displays full details of the Developer Version.

          In the past I referred to the Original email Order to get the license number.
          There are of course lots of Help files in A5 but the lack of a structured manual makes the learning curve longer. But for me the plus side of A5 outweighs the negatives by a long way.
          I will learn Bill I promise!
          Regards
          John

          Comment


            #35
            Re: A10 server will not start

            Now this is interesting.

            If I look my last post to this thread I can see that there is a chance made by Alpha Staff:


            "Last edited by Lenny Forziati : Today at 11:33 AM. Reason: license number removed "


            In my last post I published my server license because I don't need it anymore. Now there is just X and no license number?

            We can now see Alpha can react quickly if they want!
            So it took about 2-3 (office hours) hours to react from Alpha Staff to my message.

            The Big Question is why they didn't react when their customer was in big trouble and loosing customers. These are hard times. How did Alpha support their customer: ABSOLUTELY NOTHING. BIG SILENCE. JUST IGNORING.

            I am sad to tell you that during this nightmare they did have time to send several (7-10) emails to me pointing why it was vice to upgrade to version 10 . One email was directly from Richard Rabins. They did have time to market, but they did not have time to support.

            Today I can watch my customers again in eyes, can you Richard?

            Comment


              #36
              Re: A10 server will not start

              Ken, this thread was the first I was aware of you having a problem with your license. I also sent you an email asking for more info so I could help you get your license working again, but I have not heard back from you. I'd be happy to help you out if you can let me know more specifically what your problem is and where you need the license activated.

              -Lenny

              Lenny Forziati
              Vice President, Internet Products and Technical Services
              Alpha Software Corporation

              Comment


                #37
                Re: A10 server will not start

                Lenny,

                If you read this thread and my posts you will got a clue of my deactivation problem.
                .
                And if this is really your first time you did notice my problem I must welcome you back to work. Where did you spent your holiday?

                If you missed also my license key I but it here just for sure. My license key is .

                I Ask you to deactive the license and give it to anybody who wants it. I just don't need it anymore.

                Your post to this thread did come to my mailbox, nothing else.
                You don't have to email to me anything just but your messages here so I don't miss any your messages anymore.
                Last edited by Lenny Forziati; 02-03-2010, 06:34 PM. Reason: license removed

                Comment


                  #38
                  Re: A10 server will not start

                  I will not deactivate your license and give it to someone else, it is not mine to do that with it. If you would like it deactivated for your use or to do with as you please, we can do that. Please do NOT post it publicly though, choose someone and then communicate the license number privately.

                  Lenny Forziati
                  Vice President, Internet Products and Technical Services
                  Alpha Software Corporation

                  Comment


                    #39
                    Re: A10 server will not start

                    Although I mostly agree with the potential of problems waiting to have a PC deactivated, I do not understand why the naming to the same name as the original as a temporary work-around was not used....

                    This actually could not be easier for a temporary fix could it? Even if networks were affected in the naming, this normally would not take very long to sus out, I'm fairly certain, to make something work until deactivation could be accomplished.
                    Mike
                    __________________________________________
                    It is only when we forget all our learning that we begin to know.
                    It's not what you look at that matters, it's what you see.
                    Henry David Thoreau
                    __________________________________________



                    Comment


                      #40
                      Re: A10 server will not start

                      Do you really think I did not try!

                      Obviously you don't understand the point.

                      The point is not that I didn't succeed to deactivate my server.

                      The Point is that Alpha didn't answer to my support quests over 20 days.

                      But they immediately did react when I published my license number in this thread.
                      But not before. And What did they do. They just removed me license number. Thats all.

                      You did get glue of my problem but Lenny didn't as you can read from his post to this thread.

                      I can also confirm that server is still locked.
                      Last edited by kkfin; 02-07-2010, 07:22 AM.

                      Comment


                        #41
                        Re: A10 server will not start

                        Originally posted by MikeC View Post
                        Although I mostly agree with the potential of problems waiting to have a PC deactivated, I do not understand why the naming to the same name as the original as a temporary work-around was not used....

                        This actually could not be easier for a temporary fix could it? Even if networks were affected in the naming, this normally would not take very long to sus out, I'm fairly certain, to make something work until deactivation could be accomplished.
                        The machine name was the same in my instance. However, you have to activate the key and even though the name is the same, you are told the key is already active. This makes sense. Otherwise, you could use 1 key on as many servers as you like as long as they were on different networks. This is different from the desktop license activation that only requires that the machine name equal what Alpha has on file.

                        The problem is that you must wait on someone outside your control to deactivate the key.
                        Tommy Thompson
                        Thompson Consulting Services
                        Beautiful Kentucky Lake, Springville, TN 38256
                        [email protected]

                        Comment


                          #42
                          Re: A10 server will not start

                          Hmmm....so what Ken quoted from the documentation regarding the application server activation is in error??
                          Remember in an emergency, you can always rename your computer to what it was before, and you will not need to re-activate the software,
                          I guess it would not surprise me....:(
                          Mike
                          __________________________________________
                          It is only when we forget all our learning that we begin to know.
                          It's not what you look at that matters, it's what you see.
                          Henry David Thoreau
                          __________________________________________



                          Comment


                            #43
                            Re: A10 server will not start

                            Originally posted by Tommy Thompson View Post
                            The problem is that you must wait on someone outside your control to deactivate the key.
                            Is this (someone outside) maybe the Suportless Alpha (trademark).

                            How long do you think I have to wait. Next thursday I have been waiting 30 days.

                            Who is next victim?

                            Comment


                              #44
                              Re: A10 server will not start

                              Originally posted by kkfin View Post
                              How long do you think I have to wait. Next thursday I have been waiting 30 days.

                              Who is next victim?
                              Not sure who the next victim is, but Lenny offered to deactivate it for you in Post #38 above.

                              If you would like it deactivated for your use or to do with as you please, we can do that.

                              Maybe you should send him a PM and ask him to do that?
                              Peter
                              AlphaBase Solutions, LLC

                              [email protected]
                              https://www.alphabasesolutions.com


                              Comment


                                #45
                                Re: A10 server will not start

                                Originally posted by kkfin View Post
                                Is this (someone outside) maybe the Suportless Alpha (trademark).

                                How long do you think I have to wait. Next thursday I have been waiting 30 days.

                                Who is next victim?

                                I have never waited that long. I do know that they don't always reply when your request has been fulfilled. I waited several days once waiting for a reply, only to find that my key had been deactivated as I had requested but they didn't let me know. Usually, they are pretty prompt. My beef is that I am not allowed to deactivate it myself if there is an unusual circumstance like a server crash.
                                Tommy Thompson
                                Thompson Consulting Services
                                Beautiful Kentucky Lake, Springville, TN 38256
                                [email protected]

                                Comment

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