I just wanted to give everyone a "heads up" on this.
Over the past week, I have been inundated with calls from my over 300 application users that many of them are suddenly unable to "print" reports. What they actually mean is that when they click on the "Print" button and the Adobe reader normally opens the report in PDF format on the screen for them to view and then actually print, all they are getting now is a black screen. (The adobe program does actually open, but it will not render the page.)
This was really a problem to diagnose, as some users had no problems, while others (mostly the ones using Windows 7) seemed to have just started having this issue. (At first we thought it was a Win7 issue, but as it turns out it is not limited to that OS)
To make matters worse, when this happens, there is virtually no way to view or print a report, as it does not give the user the option to download the file and then open it later.
Well after days of troubleshooting on different types of machines, we finally discovered that the problem is limited to the combination of the most recent version of Adobe X Reader (10.1.2) and Internet Explorer Version 8+. Apparently anyone running IE 8 and above along with the the latest update for Adobe Reader will have this problem.
It does not seem to be a problem if the browser is Google Chrome, but I have not had time to test it in other browsers such as Firefox or Opera. (Maybe someone can run a test on these two browsers.) Since the majority of my users are police departments and they almost all use Internet Explorer, this is a serious problem for me.
So far, the "fix" has been to uninstall Adobe Version 10.1.2, and replace it with an earlier Version such as 10.1.1, or even back to Version 9.
Of course the ongoing problem is that with some government agencies, getting them to revert to an "old" version of any software is often a "tough sell," and still in others, even if they do revert to an earlier version, sooner or later someone will allow Adobe to update itself, and then they will be back to "square one."
I'm not sure if this is an Alpha Five problem (Amyuni) or an Adobe problem, but it is definitely a problem!
I wanted everyone to be aware of this, and to ask if any others have encountered the same problem.
-- Rich
Over the past week, I have been inundated with calls from my over 300 application users that many of them are suddenly unable to "print" reports. What they actually mean is that when they click on the "Print" button and the Adobe reader normally opens the report in PDF format on the screen for them to view and then actually print, all they are getting now is a black screen. (The adobe program does actually open, but it will not render the page.)
This was really a problem to diagnose, as some users had no problems, while others (mostly the ones using Windows 7) seemed to have just started having this issue. (At first we thought it was a Win7 issue, but as it turns out it is not limited to that OS)
To make matters worse, when this happens, there is virtually no way to view or print a report, as it does not give the user the option to download the file and then open it later.
Well after days of troubleshooting on different types of machines, we finally discovered that the problem is limited to the combination of the most recent version of Adobe X Reader (10.1.2) and Internet Explorer Version 8+. Apparently anyone running IE 8 and above along with the the latest update for Adobe Reader will have this problem.
It does not seem to be a problem if the browser is Google Chrome, but I have not had time to test it in other browsers such as Firefox or Opera. (Maybe someone can run a test on these two browsers.) Since the majority of my users are police departments and they almost all use Internet Explorer, this is a serious problem for me.
So far, the "fix" has been to uninstall Adobe Version 10.1.2, and replace it with an earlier Version such as 10.1.1, or even back to Version 9.
Of course the ongoing problem is that with some government agencies, getting them to revert to an "old" version of any software is often a "tough sell," and still in others, even if they do revert to an earlier version, sooner or later someone will allow Adobe to update itself, and then they will be back to "square one."
I'm not sure if this is an Alpha Five problem (Amyuni) or an Adobe problem, but it is definitely a problem!
I wanted everyone to be aware of this, and to ask if any others have encountered the same problem.
-- Rich
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