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Bonus TIPS for Successful Posting

Try a Search First
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Can not get A5 v11 to work

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  • Can not get A5 v11 to work

    My computer 'died'. I was using A5 v10. I bought a HP OriBook 4540s, 7.88 GB RAM, 64-bit operating system.
    When the system finally was installed, I called Alpha and asked how to get A5 v10 running again. They told me that I had to upgrade to v11 because v10 would not run on my new computer. I bought and installed v11 and had to point v11 to the files that I used in V10 because v11 could not find them.

    But although the system does identify the files, each file identified has a question mark associated with it - and the system does not continue.

    What must I do to be able to activate my files and start up again?

  • #2
    Re: Can not get A5 v11 to work

    The files have question marks because they are not located in the folder (directory) that Alpha thinks they should be.
    Try moving the files from where they are to the folder where Alpha thinks they should be, and you should have no problem.
    Jay
    Jay Talbott
    Lexington, KY

    Comment


    • #3
      Re: Can not get A5 v11 to work

      Jay,
      Thanks for the quick response:
      Please excuse this question if it is a dumb one - What folder does Alpha think they should be in?

      Comment


      • #4
        Re: Can not get A5 v11 to work

        If you are using dbf files, you can go to the "desktop" control panel and see the full path by clicking on the detail view in the Tables/Sets tab.
        Otherwise, it should be in the C:\"your database folder"\"your database file".WebProjects\Default.WebProject

        Hope this helps.
        Jay
        Jay Talbott
        Lexington, KY

        Comment


        • #5
          Re: Can not get A5 v11 to work

          Jay,

          Thanks, got my files in the right place now.
          Was able to access master files, thanks to you.

          ira

          Comment


          • #6
            Re: Can not get A5 v11 to work

            You are welcome. Good luck with your Alpha career, and don't hesitate to use the message board to get help (AFTER you have exhausted the search feature).
            Jay
            Jay Talbott
            Lexington, KY

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