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Internal Images ($$file) and HTML editor images not showing up

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  • Internal Images ($$file) and HTML editor images not showing up

    Hi All,

    I've been having an problem with the internal images not showing up in my web application. They work fine in Working Preview and Live Preview but not on the web. Even if I go to the address for the image directly it doesnít work. If I use the web browser on the computer with the application server they donít work either.

    The images for the buttons in the HTML editor on dialogs donít show up either.

    There are also gray bars on my buttons that shouldnít be there.


    A while back this happened and one of our IT guys updated the server computer (windows update not anything to do with Alpha 5) and the problems went away for quite a while. Unfortunately the issues are back.

    Has anyone had anything similar happen or know what might be causing this?


    Here's what it looks like currently when running it live

    impr1.pngimpr2.png

    Here's what it looks like currently in Live Preview, which is what it SHOULD look like

    lpvw1.pnglpvw2.png

    As you can see, images that I've added to the project myself work fine. It's just the built in images and the HTML editor images that don't show up. That and the gray bars seem to point to CSS issues somewhere maybe?

    Any help would be greatly appreciated!

    Thanks!

  • #2
    Re: Internal Images ($$file) and HTML editor images not showing up

    Weird, never seen it. Try using Firebug to figure out what is going wrong or if there are any console errors.
    Your app server may be on strike - offer her more money and a dedicated parking space!

    Comment


    • #3
      Re: Internal Images ($$file) and HTML editor images not showing up

      Originally posted by agillbb View Post
      Weird, never seen it. Try using Firebug to figure out what is going wrong or if there are any console errors.
      Your app server may be on strike - offer her more money and a dedicated parking space!
      Hi Andy,
      How's it going?

      I haven't posted in a while since I've been too busy doing the rest of my work to refine my app. It's been working well in a production atmosphere for over a year now; mostly. This problem happened the first time about 6 months ago and has just reared it's ugly head again. I have all the licenses to upgrade to Alpha Anywhere but haven't had the chance to do the switch yet. Maybe that will fix it....

      I was just hoping someone had seen this and would be able to point me in the right direction. I've tried Firebug but beyond checking the elements and knowing what images are supposed to pull up, I'm not that proficient with it. How would I go about checking for errors with Firebug?

      I believe this does have something to do with the app server itself. There seems to be some problem with it serving up the proper CSS/HTML.

      Also, if it helps. When viewing the site from some peoples computers it still looks fine, until you clear their browser cache.

      Comment


      • #4
        Re: Internal Images ($$file) and HTML editor images not showing up

        Could try reinstalling App server. Also try republishing EVERYTHING.
        In firebug, you would be inspecting the missing images to see what the problem is.
        Sounds link the app server is not serving up the requests properly.

        Comment


        • #5
          Re: Internal Images ($$file) and HTML editor images not showing up

          I've tried republishing everything a few times and it doesn't seem to help. I haven't tried re-installing the application server yet and I'm not sure I want to do that unless I've got some time just in case there are issues. That's the same reason I haven't upgraded to V12.

          As far as Firebug goes, I can just see that it's pointing to an image, and what the file name for that image is. That's how I determined that it's only the internal images that seem to be having an issue. For instance, the Excel image that's not showing up is: images/$$file.export.excel.png.a5image

          Anything that I've added to the project myself; in other words, images that get uploaded to the server on publish, work fine. Anything that's internal and some parts of the CSS don't work.

          Comment


          • #6
            Re: Internal Images ($$file) and HTML editor images not showing up

            Yes, first reinstall the app server build patch only. See if that clears up things.
            If it doesn't, then uninstall, reboot, reinstall the full app server build and reconfigure again.
            It will work.

            Comment


            • #7
              Re: Internal Images ($$file) and HTML editor images not showing up

              Well, reinstalling the patch didn't work. In fact, it screwed up something else. I had to reinstall the patch again and it fixed the issue it created the first time. So, something is screwed up. It shouldn't behave differently each time the patch is installed.

              I guess this is going to have to wait until I can install V12. I'm not sure it's worth the risk of downtime to reinstall V11 and I don't seem to have the the full app server file that includes the patch, I'd have to install an older version and then patch it.

              Comment


              • #8
                Re: Internal Images ($$file) and HTML editor images not showing up

                What build are you on? One of us may have it stored.

                Also, you should publish your project on your local development machine and see if the built-in developer app server works with your project.

                Your other option is to use the latest pre-release build (Sept 2013, but backup you project first of course), recompile the project so that it works, and try installing that app server. It may fix bugs that you could be suffering under.

                You do not necessarily need to upgrade to v12 because of this issue.

                Comment


                • #9
                  Re: Internal Images ($$file) and HTML editor images not showing up

                  OK,
                  So,

                  Installing some security updates on the Windows Server 2003 computer fixed this. Again.

                  I don't think it was the updates that had anything to do with it but rather some garbage that is building up somewhere that the updates clear out.

                  Does anyone know if there is some kind of cache on the server computer itself (not part of the application server program) that could be cleared in the future to fix this? Is it possible it is caused by some wayward registry entries?

                  Comment


                  • #10
                    Re: Internal Images ($$file) and HTML editor images not showing up

                    HAH! If I wasn't bald I'd be pulling my hair out.

                    I upgraded to V12 since I was going to anyway and as soon as I published my files it went back to doing the same thing again. So, I'm now wondering if my workspace is corrupted somehow.

                    Comment


                    • #11
                      Re: Internal Images ($$file) and HTML editor images not showing up

                      Ha ha. Sorry, that is NOT funny. Something is very wonky in your world.

                      Comment


                      • #12
                        Re: Internal Images ($$file) and HTML editor images not showing up

                        Originally posted by agillbb View Post
                        Ha ha. Sorry, that is NOT funny. Something is very wonky in your world.
                        Yup, and still is. I've submitted a bug report but beyond having me check that the images are allowed in the security setup (which was fine) I don't have any answers yet.

                        Comment


                        • #13
                          Re: Internal Images ($$file) and HTML editor images not showing up

                          It does sound like an operating-system issue, possibly registry-related.
                          Or, when the browser makes an 'http' request for an A5 image file (like images/$$generic.notepad.png.a5image), could the operating system (or firewall/antivirus) be intercepting the transmission somehow and treating it as a threat (because of the .a5image extension)?

                          Comment


                          • #14
                            Re: Internal Images ($$file) and HTML editor images not showing up

                            Originally posted by agillbb View Post
                            It does sound like an operating-system issue, possibly registry-related.
                            Or, when the browser makes an 'http' request for an A5 image file (like images/$$generic.notepad.png.a5image), could the operating system (or firewall/antivirus) be intercepting the transmission somehow and treating it as a threat (because of the .a5image extension)?
                            I've thought of that initially. The funny thing is that I would assume that everything would work fine on the web browser on the server computer itself if that were the case. Maybe I'm mistaken? We do have a nest of firewalling and security internally and are running Novel so there certainly could be some issues there. The funny part is that updates to the server seem to fix it for a short period of time.

                            Comment


                            • #15
                              Re: Internal Images ($$file) and HTML editor images not showing up

                              I hope we have it fixed, or at least we have an idea of what's going on and work around it.

                              Even though the "user" of that computer when I log on to it has full admin rights the application server doesn't seem to run with those rights. When my I.T. guy, whose admin account created my own admin account logs on and starts the server the problem goes away.

                              This problem seems to have something to do with some security patch on Windows Server 2003. I have no idea which one but the server seems to give higher rights to the admin account that created my admin account. This is really strange but as long as I have him log in and start the server it SEEMS to work. At least for now.

                              Comment

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