Hello Alpha Five forum. It's been a while since I've been on the forum but I still use A5v11 everyday in my business. It has come time to retire my old computer and move A5 Developer and A5 Application Server.
I tried to move two A5v11 licenses to my new computer but I can't get the programs to accept the licenses.
The Developers program says the license is assigned to a computer that has long been recycled. I can’t use that copy of the software to deactivate it since the computer no longer exists.
The Application Server program also won’t deactivate. I am in the process of taking the old computer offline and want to move the AS license to the new machine. On the old computer I got a message that said the program could not access some files. I tried removing the license and shutting down the server but it didn’t work to release the license. On the new computer I was told to disable UAC and I did that. But I still can’t activate the license because it says it’s in use.
I need some help at the Alpha Software company to remove the licenses for the two old computers that I am no longer using so I can activate the software on the new computer. I did this several years ago when I upgraded from Windows XP but I can’t remember the exact procedure. Maybe it was by email.
I went back into my emails but I can find the right email to contact. On the website there is a sales email. Do I use that? Or is there a support email I should be using?
Thanks for any help you can give.
Sean
I tried to move two A5v11 licenses to my new computer but I can't get the programs to accept the licenses.
The Developers program says the license is assigned to a computer that has long been recycled. I can’t use that copy of the software to deactivate it since the computer no longer exists.
The Application Server program also won’t deactivate. I am in the process of taking the old computer offline and want to move the AS license to the new machine. On the old computer I got a message that said the program could not access some files. I tried removing the license and shutting down the server but it didn’t work to release the license. On the new computer I was told to disable UAC and I did that. But I still can’t activate the license because it says it’s in use.
I need some help at the Alpha Software company to remove the licenses for the two old computers that I am no longer using so I can activate the software on the new computer. I did this several years ago when I upgraded from Windows XP but I can’t remember the exact procedure. Maybe it was by email.
I went back into my emails but I can find the right email to contact. On the website there is a sales email. Do I use that? Or is there a support email I should be using?
Thanks for any help you can give.
Sean
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