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SSL causes WAS to hang intermittently

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  • SSL causes WAS to hang intermittently

    I have a system that I host that uses SSL on port 443 and the customer is experiencing intermittent non response from the server, its the only client I have using SSL.

    It can happen at any time and there are no errors reported but pages can take several minutes to load. Once the WAS responds it works fine for a while.

    I've tried everything that was suggested on this forum, setup is as follows,

    Windows server 2008 R2, running on AWS, dedicated server.

    WAS ver 11 Build 3788_4187
    MS SQL server 2012
    Openssl libeay32.dll v 1.0.1k
    Openssl ssleay32.dll v 1.0.1k

    If I turn SSL off everything runs fine.

    Client is losing patience - does anyone have any ideas ?

  • #2
    Re: SSL causes WAS to hang intermittently

    Hi Mike,
    Bring up your server and click on the Logging tab.
    At the bottom is Log XBasic Error Stack and ensure that it is checked. Note the path as it will give you good information server-side.
    Also, check the box Enable Server Logging and watch the error log. It reads top to bottom.

    Let me know how that works for you.
    Rapid Development, Training, Support


    • #3
      Re: SSL causes WAS to hang intermittently

      I have experienced issues with embedded images not pointing to subfolders in the root of the app that would have to time out before WAS would resume serving the page.
      Creating Healthcare Work-Flow Solutions Since 2005


      • #4
        Re: SSL causes WAS to hang intermittently

        I also use SSL and was experiencing random ajax function corruptions and occasional lockups. My conclusion was that the WAS just simply got confused or lost its memory or maybe experienced memory corruption. My solution was to have my hosting provider set my server to auto reboot in the middle of the night, every night. That way the WAS was refreshed enough to make it through the day. No code, setting or configuration adjustment (I made) had as positive an effect on the overall app performance. It may seem like a drastic solution but I can now breath easier for weeks at a time with this new arrangement. Not sure SSL had anything to do with my situation. I don't really think so.