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Quotation marks being displayed wrong

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  • Quotation marks being displayed wrong

    Never had this problem before, but suddenly today, when a user types text into a memo field and hits sumbit, some of the characters are changed once they are saved into the table. For example, below is a paragraph from a police report, and this is how it is displayed on the web page:

    “A-1” WAS POSITIVELY IDENTIFIED AS THE INDIVIDUAL WHO GRABBED THE ACER LAPTOP COMPUTER FROM THE DESK OF “V-1” EARLIER TODAY. THIS OFFICER INTERVIEWED BOTH “V-1” AND “W-1” AS TO THEIR CERTAINTY “A-1” WAS THE SAME INDIVIDUAL THAT STOLE THE ACER LAPTOP COMPUTER, BOTH “V-1” AND “W-1” ADVISED THIS OFFICER THAT THEY CHASED “A-1” FROM THE DEALERSHIP TO THE LOCATION WHERE THIS OFFICER MADE THE APPREHENSION, WITH “W-1” NEVER LOSING SIGHT OF “A-1.” ALL EVENTS OCCURRED IN PRINCE GEORGE'S COUNTY, MARYLAND.

    This is how it is saved in the table's memo pad:

    β€œA-1” WAS POSITIVELY IDENTIFIED AS THE INDIVIDUAL WHO GRABBED THE ACER LAPTOP COMPUTER FROM THE DESK OF β€œV-1” EARLIER TODAY. THIS OFFICER INTERVIEWED BOTH β€œV-1” AND β€œW-1” AS TO THEIR CERTAINTY β€œA-1” WAS THE SAME INDIVIDUAL THAT STOLE THE ACER LAPTOP COMPUTER, BOTH β€œV-1” AND β€œW-1” ADVISED THIS OFFICER THAT THEY CHASED β€œA-1” FROM THE DEALERSHIP TO THE LOCATION WHERE THIS OFFICER MADE THE APPREHENSION, WITH β€œW-1” NEVER LOSING SIGHT OF β€œA-1.” ALL EVENTS OCCURRED IN PRINCE GEORGE’S COUNTY, MARYLAND.

    This is of course, also how it prints out on the report. Apparently the grid is not translating the apostrophe and quotation symbols correctly, and substituting the jibberish instead.

    (I am running the most current release of A5 - 1600-3196)
    Sergeant Richard Hartnett
    Hyattsville City Police Department
    Maryland

  • #2
    Re: Quotation marks being displayed wrong

    Have you recently played with what is in the header or between the head tags of any page in your appliation. Specifically a line that might look similar to this:

    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />

    Also, are they typing this text directly in the Grid, or cut-paste from something like Word? Thinking of 'smart quotes' and such.
    Steve Wood
    Join the ALPHA DEVELOPERS NETWORK
    There is no Cloud. It's just someone else's computer.
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    • #3
      Re: Quotation marks being displayed wrong

      No Steve I haven't touched the application in quite a while, and officers enter data into it several times a day with no problems. I did some further investigation and found that in this particular instance, the officer DID copy the narrative from a wordpad (txt) document, but they do that all the time and haven't had any problems in the past, and they use quotation marks extensively.

      This is very weird however, because if I type "A-1" in manually it will always (so far) come out okay, and sometimes if I copy it from a text document it will come out okay, but almost always, if I copy a whole paragraph, anything with quotation marks or apostrophes will be messed up.

      It gets better - I cleared the memo pad which contained the whole narrative (not just one paragraph) from the report in question, saved it, then pasted the text back in. It was still messed up. I then went through the entire narrative and removed all the quotation and apostrophe marks, and saved it. Of course it was clean. Then I went back and added the quotation and apostrophe marks from where I had removed them, saved it again, and this time everything came out correctly. I did this several times, and it works every time, so now I'm even more confused, because it seems like it works *sometimes,* but not all the time.
      Sergeant Richard Hartnett
      Hyattsville City Police Department
      Maryland

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      • #4
        Re: Quotation marks being displayed wrong

        Richard

        Can you track this down to a specific machine doing the entry?

        Is someone using the system on a Mac?
        Al Buchholz
        Bookwood Systems, LTD
        Weekly QReportBuilder Webinars Thursday 1 pm CST

        Occam's Razor - KISS
        Normalize till it hurts - De-normalize till it works.
        Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
        When we triage a problem it is much easier to read sample systems than to read a mind.
        "Make it as simple as possible, but not simpler."
        Albert Einstein

        http://www.iadn.com/images/media/iadn_member.png

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        • #5
          Re: Quotation marks being displayed wrong

          I'm sure if you look at the "good" quotation marks and the "bad" ones, they will be different ASCII characters. WordPad is a wordk processor, NOT a text editor. You can get funky symbols when you copy-paste. Notepad is a pure text editor.
          Steve Wood
          Join the ALPHA DEVELOPERS NETWORK
          There is no Cloud. It's just someone else's computer.
          Web - Mobile - Hosting - Products - Frameworks - Developer Resources
          AlphaToGo | IADN (100% Alpha Anywhere Websites)

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          • #6
            Re: Quotation marks being displayed wrong

            Hi Al, no it's not just one machine. I tested it at home, and again on a different machine here at work and have the same results.

            Steve, interesting comment about wordpad and notepad. When I get a minute here, I'll try some tests in both to see if that's the problem.

            It's just strange that I haven't seen this before. My guys have been using my new RMS for about three months now, and they paste narratives into the memo pad section all the time, yet this is the first time I've encountered a problem with characters.

            Often times they extract a large narrative from an arrest report completed at the local jail facility, stick it on a thumb drive in a word / note pad, and copy it into the Narrative Section of my RMS. And as I said, we haven't have a problem since day one, although I can't say with any level of certainty whether they are using Wordpad or Notepad to carry the data back. I'll do some further research and see what I find out.
            Sergeant Richard Hartnett
            Hyattsville City Police Department
            Maryland

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            • #7
              Re: Quotation marks being displayed wrong

              Rich, I don't remember very well but i think word and wordpad uses a thing call "smart quotes" which changes the direction and counts (so it can put a close quote) quotes. Somewere is a setup in wordpad and word to use or not smart quotes.
              I hope this helps

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              • #8
                Re: Quotation marks being displayed wrong

                Does it happen in other browsers this happen years ago to me and it was the result of a change in IE.

                Peter
                Insanity: doing the same thing over and over again and expecting different results.
                Albert Einstein, (attributed)
                US (German-born) physicist (1879 - 1955)

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