authorize.net x.process returns Error

[moiola]

Dear experts,

I'm using x.process() function in order to process Autorize.net transactions in my web application. Before application goes to production I'm using testing values for x.login_id and x.tran_key I've received from Autorize.net. However, the result x.process() function (with valid CC details) is always 3 that stands for Error ( Authorize.Net defines response code 3 as "Error").

Here is the code:

dim x as AuthorizeNet_transaction
dim tbl as P
tbl=table.open("[PathAlias.ADB_Path]\company_data")
tbl.fetch_first()
	x.login =convert_type( tbl.Login_id,"C")
	x.tran_key =convert_type( tbl.Transaction_key,"C")
tbl.close()
	x.amount =convert_type( CurrentForm.Controls.subs_amount.value,"C")
	x.shipaddress =convert_type( CurrentForm.Controls.ShipAddress.value,"C")
	x.billaddress =convert_type( CurrentForm.Controls.BillAddress.value,"C")
	x.card_num =convert_type( CurrentForm.Controls.cc_num.value,"C")
	x.exp_date =convert_type( CurrentForm.Controls.exp_date.value,"D")
	x.type = "AUTH_CAPTURE"
	x.first_name = convert_type( CurrentForm.Controls.fname,"C")
	x.last_name = convert_type( CurrentForm.Controls.lname,"C")
	x.car_code = convert_type( CurrentForm.Controls.ccv,"C")
	dim result_msg as C
	result_msg = ""
	
	'code to process payment
	if x.process()then
 		dim y as P
  		y = x.result
   		result_msg = y.Response_Reason_Text
   		if (y.response_code = "1")     ' Authorize.Net defines response code 1 as "Approved"
   			session.transStatus = 1
    	elseif (y.response_code = "2")       'Authorize.Net defines response code 2 as "Declined"
        	session.transStatus = 2
        elseif (y.response_code = "3")       'Authorize.Net defines response code 3 as "Error"
            session.transStatus = 3
        end if
    else   
		session.transStatus = 0
	end if

'session.transStatus = 1

delete x ' remove AuthorizeNet object

dim URL as c
URL="result.a5w?msg="+result_msg 
Response.redirect(URL)

Can you please advise what is going on? Is it OK that for testing Autorize.net accounts the result is always 3 (Error)? May be I have some errors in my code? Or these are login_id and transaction_key values to blame?

Any help will be highly appreciated,

Thank you in advance,
Olga

[Pat Bremkamp]

Re: autorize.net x.process returns Error

Olga,

I think your problem is in conversion of the data.

First of all, values coming out of your form are already character. They are all character. So, using convert_type(....,"C") is doing nothing. Instead, consider using alltrim().

For phone numbers and creditcard numbers, people sometimes put in spaces of dashes, so for those, use remspecial()

Second, and the probable cause of the error, you are converting the expiration data to a date. Authorize.net is looking for something like "032008". So, leave that a character value.

Pat

[moiola]

Re: autorize.net x.process returns Error

Pat,

Thank you so much! I'll change my code using your instructions and check if it helps.

Thanks again,
Olga

[moiola]

Re: autorize.net x.process returns Error

I changed the code as it is stated below, but it did not help :( The transaction again finishes with the code 3.

Any other ideas why the result can be like this?

Thank you,
Olga

dim x as AuthorizeNet_transaction
dim tbl as P
tbl=table.open("[PathAlias.ADB_Path]\company_data")
tbl.fetch_first()
     x.login =convert_type( tbl.Login_id,"C")
     x.tran_key =convert_type( tbl.Transaction_key,"C")
tbl.close()
     x.amount =alltrim(convert_type( CurrentForm.Controls.subs_amount.value,"C"))
     x.shipaddress =alltrim(convert_type( CurrentForm.Controls.ShipAddress.value,"C"))
     x.billaddress =alltrim(convert_type( CurrentForm.Controls.BillAddress.value,"C"))
     x.card_num =remspecial(alltrim(convert_type( CurrentForm.Controls.cc_num.value,"C")))
     x.exp_date =remspecial(alltrim(convert_type( CurrentForm.Controls.exp_date.value,"C")))
     x.type = "AUTH_CAPTURE"
     x.first_name = alltrim(convert_type( CurrentForm.Controls.fname,"C"))
     x.last_name = alltrim(convert_type( CurrentForm.Controls.lname,"C"))
     x.car_code = alltrim(convert_type( CurrentForm.Controls.ccv,"C"))
     dim result_msg as C
     result_msg = ""
     
     'code to process payment
     if x.process()then
           dim y as P
            y = x.result
             result_msg = y.Response_Reason_Text
             if (y.response_code = "1")     ' Authorize.Net defines response code 1 as "Approved"
                  session.transStatus = 1
         elseif (y.response_code = "2")       'Authorize.Net defines response code 2 as "Declined"
             session.transStatus = 2
        elseif (y.response_code = "3")       'Authorize.Net defines response code 3 as "Error"
            session.transStatus = 3
        end if
    else   
          session.transStatus = 0
     end if

'session.transStatus = 1

delete x ' remove AuthorizeNet object

dim URL as c
URL="result.a5w?msg="+result_msg 
Response.redirect(URL)

[Steve Workings]

Re: autorize.net x.process returns Error

A couple things I see:

(1)
x.amount should be numeric

(2)
What does your date format look like that you're sending them. Here's an example snippet from one of mine:

vExpDate = t.Ccexpiremonth + chr(47) + right(t.Ccexpireyear,2)

(3)
I don't know if you understood Pat's recommendation about the convert_type(). It probably does no harm, but get rid of it. You're issuing an instruction that's not needed, and clutters your code. He's spot-on in his advice to use alltrim().

[moiola]

Re: autorize.net x.process returns Error

Thank you very much for your replies!

Now I just saw that the Response_Reason_Text in my case is "The merchant login ID or password is invalid or the account is inactive", so it seems that the problem is in login id/transaction key... May be I'm using the wrong values...

Olga

[Steve Workings]

Re: autorize.net x.process returns Error

You should be using the test mode anyway at this point, I think.

[moiola]

Re: autorize.net x.process returns Error

I wrote an email to Autorize.Net and described my problem. Their response was that the only reasons for this error can be:

1. You are posting to the wrong URL
2. You are posting the wrong value to x_login
3. You are posting x_login in duplicate or not at all

Now I'm completely lost... Where do I define an URL for posting? I have x.login and not x.x_login... May be this is the issue?

Thank you for any help,
Olga

[moiola]

Re: autorize.net x.process returns Error

I think I figured out what is happening... I was testing my application with developer test Authorize.Net account, but A5 is referencing to the https://secure.authorize.net/gateway/transact.dll server that is for go-live accounts only. I with my test account should be using https://test.authorize.net/gateway/transact.dll server.

How do I say to A5 to refer to the testing https://test.authorize.net/gateway/transact.dll server? Is it possible? Unfortunately I did not manage to find these settings...

Any hep is appreciated.

Thanks a lot,
Olga

[Al Buchholz]

Re: autorize.net x.process returns Error

How do I say to A5 to refer to the testing https://test.authorize.net/gateway/transact.dll server? Is it possible? Unfortunately I did not manage to find these settings...

Any hep is appreciated.

Thanks a lot,
Olga

Alpha doesn't allow that option...

Set your account to test mode within your authorize.net settings..

[moiola]

Re: autorize.net x.process returns Error

Al, thank you for your answer!
Now the puzzle seems to be solved :)

[Al Buchholz]

Re: autorize.net x.process returns Error

Al, thank you for your answer!
Now the puzzle seems to be solved :)

Olga

Let me reverse my last posting.

Looks like the documentation needs this update... This should do what you want.

_______________
The Authorize.Net transaction object has a mode property.

* If set to "Test", it uses https://test.authorize.net/gateway/transact.dll
* If set to "Validate", it uses https://developer.authorize.net/param_dump.asp
* If set to "Certify", it uses https://certification.authorize.net/...y/transact.dll
* If set to "Live", it uses the live server, https://secure.authorize.net/gateway/transact.dll

The default mode is "Live"

There is also a property, "test_mode", that allows you to send a test transaction to the live server without having to put the account into test mode first. This takes a logical value.

This functionality was added on 9/28/2007, so it should be in newer V8 patches as well as in V9.

________

So you should be able to set
x.mode="Test"
and run against the test server.

[moiola]

Re: authorize.net x.process returns Error

Thank you Al for sharing this important info with me! I've used this approach and testing account is working now.

Thanks again!

Olga

[gkpurcey]

Re: autorize.net x.process returns Error

Al,
Just ran across your info about Authorize.net. You saved me a ton of time with that bit of information. Thanks. Even a year later!

Gordon Purcey