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Training files

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  • #16
    Re: Training files

    John,
    I don't have v9 (yet) so I can't look to see what it may look like. However, are you able to do any of the lessons doing things such as create a table, create a form, etc. If you can, then what you have is correct. If it is truly the Run Engine then those functions would not be available. So keep going on the lessons and let us know.

    Comment


    • #17
      Re: Training files

      Thanks Doug,
      That clarifies things somewhat for me.
      I tried to create a new table but get a message box
      Function not available in Runtime.
      What really worries me about all this is that inspite of my message to the 30 day free support I have had no answers.

      I wonder does it exist?

      I will try again.
      Regards
      John

      Comment


      • #18
        Re: Training files

        Whatever happened you clearly ended up with the RUN ENGINE instead of Alpha5V9. Can you at least try to just install your exe for Alpha5V9 and see wat happens?

        Comment


        • #19
          Re: Training files

          Thanks Andrea
          I did just that as I explained above.
          Quote:
          "I decided to have another go and do as suggested and accept the C: default installation. The desktop short cut now points to
          "C:\Program Files\a5v9\alpha5.exe"
          I uninstalled the application in D: and even downloaded a new exe file called a5v9_full_DL.exe which is 78,105 KB"
          I think that covers what you suggest. Am I correct?
          Regards
          John

          Comment


          • #20
            Re: Training files

            Originally posted by JH10 View Post
            Thanks Andrea
            I did just that as I explained above.
            Quote:
            "I decided to have another go and do as suggested and accept the C: default installation. The desktop short cut now points to
            "C:\Program Files\a5v9\alpha5.exe"
            I uninstalled the application in D: and even downloaded a new exe file called a5v9_full_DL.exe which is 78,105 KB"
            I think that covers what you suggest. Am I correct?
            Regards
            John
            If you actually installed the new download, yes...

            I have had that happen before, downloading something and accidentally saving it as another file by mistake...

            If you want to report a problem, why not select "Report a bug" in the menu, this should be available in the runtime and main app...

            Comment


            • #21
              Re: Training files

              Thanks for the help.

              I had a look in the application but there does not appear to be a Report a Bug Feature.

              Comment


              • #22
                Re: Training files

                Originally posted by JH10 View Post
                Thanks for the help.

                I had a look in the application but there does not appear to be a Report a Bug Feature.
                I attached a screenshot but if you installed the run engine instead of or over the main alpha5 app then it is likely you won't have this option.

                Comment


                • #23
                  Re: Training files

                  Thanks very much for your continued help,

                  I think I have attached my view.
                  I have not over written A5V9 with the run engine. I have only ever installed the file a5v9_full_DL.exe which as I said I have uninstalled, reinstalled with a fresh download of a5v9_full_DL.exe
                  It seems to me the wrong file is being downloaded.
                  Regards
                  John

                  Comment


                  • #24
                    Re: Training files

                    Originally posted by JH10 View Post
                    Thanks very much for your continued help,

                    I think I have attached my view.
                    I have not over written A5V9 with the run engine. I have only ever installed the file a5v9_full_DL.exe which as I said I have uninstalled, reinstalled with a fresh download of a5v9_full_DL.exe
                    It seems to me the wrong file is being downloaded.
                    Regards
                    John
                    Try emailing sales to ask for a different download link?

                    Comment


                    • #25
                      Re: Training files

                      Will do.

                      Comment


                      • #26
                        Re: Training files

                        Hi Everyone,
                        I have contacted John with the resolution, but just wanted to post it on here too.

                        What has happened here is that he installed A5v9 correctly, but he inserted the "RunEngine" license number instead of the A5v9 Platinum license number.
                        The program should NOT have allowed this, but in certain instances, this has occurred.
                        What need to be done in an instance like this, is to go into the registry and change the license number.

                        Thanks everyone for your help and input.

                        Brett Johnston
                        VP of Sales & Service
                        Alpha Software Inc.
                        70 Blanchard Rd, Suite 206
                        Burlington MA 01803
                        (800) 451-1018 Ext 11
                        (781) 229-4500 Ext 11
                        (781) 272-4876 (Fax)
                        [email protected]
                        www.alphasoftware.com

                        Comment


                        • #27
                          Re: Training files

                          Originally posted by Brett Johnston View Post
                          Hi Everyone,
                          I have contacted John with the resolution, but just wanted to post it on here too.

                          What has happened here is that he installed A5v9 correctly, but he inserted the "RunEngine" license number instead of the A5v9 Platinum license number.
                          The program should NOT have allowed this, but in certain instances, this has occurred.
                          What need to be done in an instance like this, is to go into the registry and change the license number.
                          Aaaah! Thanks for explaining, I don't think I would have figured on that being the cause!

                          Comment


                          • #28
                            Re: Training files

                            My thanks to you all for helping me to get my A5V9 working.

                            The registry changes allowed the correct version to run. So now the fun begins.
                            Regards
                            John

                            Comment

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