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Missing/skipping records after filtering? please help!

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  • Stan Mathews
    replied
    Re: Missing/skipping records after filtering? please help!

    We click on a current file under file status then right click and do quick filter, im presuming this is the correct way as nobody else has told me how to do it?
    This should limit the records on the form to those whose status is the same as the one being viewed. IOW if you click on the file_status field and quick filter, if the field holds "current" then you should be able to navigate through all records with "current" in that field and no others until the Show All command is chosen.

    You can do the same in the default browse for the table and immediately see which records are available.

    Leave a comment:


  • gingerbev
    replied
    Re: Missing/skipping records after filtering? please help!

    Sorry im not sure what you mean that the status field is not equal to the quick filter.

    Today i viewed it in table view and all the skipped ones that i informed about were there. But the staff use the form view to update the chat comments each time they ring people, thats the only bit that changes, once you click on the next one it saves automatically, however alot of the records that appear in form view werent there as i clicked on next and checked against the form view?

    regards
    Bev

    Leave a comment:


  • Keith Hubert
    replied
    Re: Missing/skipping records after filtering? please help!

    Hi Bev,

    You are right, you can click on the status field and select quick filter, but I thought this was just for desktop apps.

    Yes this will work but what are you doing to update the Status?

    It is clear now that you are missing records out because your status field is not equal to the quick filter value.

    Leave a comment:


  • gingerbev
    replied
    Re: Missing/skipping records after filtering? please help!

    Hiya, this was just a dummy record that i altered. Some of the surnames dont match as the couples arent married but that hasnt been an issue.

    We click on a current file under file status then right click and do quick filter, im presuming this is the correct way as nobody else has told me how to do it?

    Regards
    Beverley

    i am receiving more information from the users later today

    Leave a comment:


  • Stan Mathews
    replied
    Re: Missing/skipping records after filtering? please help!

    And what criteria are used to select the records? You did notice the two surnames don't match?

    Leave a comment:


  • gingerbev
    replied
    Re: Missing/skipping records after filtering? please help!

    This is a dummy entry of the data we store, its in excel, also theres a screenshot of the form view we use when we ring around, thanks.

    I think it would be wise to see which couples got missed and then see if there is any difference in entries?

    Bev x

    ps thanks for your help

    Leave a comment:


  • Keith Hubert
    replied
    Re: Missing/skipping records after filtering? please help!

    Hi Bev,

    6 paying members had not been contacted for four months
    There must be something in the data that makes these records give a negative result in your filter.

    As the data is personal and very sensitive, can you make a copy of the application with dummy data and post it here?

    Leave a comment:


  • gingerbev
    replied
    Re: Missing/skipping records after filtering? please help!

    Hi Keith, thanks for responding so promptly.

    The two databases are for our surrogacy agency. One database for surrogates and the other one for couples/intended parents.

    Its a very simple database, name, address, dob, current status (whether they have had a baby or are matched etc) web chat username and password and a section at the end to update chat comments every time we telephone them each month.

    Im not sure what you mean by data error? The guy who set it up has moved to Australia and we cannot get hold of him. Hoping some of this info helps you to help me any further if possible.

    Thanks, Bev

    Leave a comment:


  • Keith Hubert
    replied
    Re: Missing/skipping records after filtering? please help!

    Hi Beverley,

    Assuming that it is not user error, I would suggest the issue is with the data, the filter is working correctly, but the data is not quite right.

    One question, why have you got the data in separate databases?

    Leave a comment:


  • Missing/skipping records after filtering? please help!

    Hi there, we have databases with contact details on, roughly about 300 people on 2 different databases that we use on Alpha Five Version 9 Run Engine.

    I have had complaints from the users that once they filter the section of the current people they need to ring that particular month that when they click next it is skipping records.

    Until i exported it to excel and emailed it to the users to tick off once each had been phoned, 6 paying members had not been contacted for four months.

    Anyone any ideas whether its a server problem or a software problem?

    Many thanks
    Bev
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