The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
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  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Original 401 Error Now 403 Forbidden Error?

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  • Original 401 Error Now 403 Forbidden Error?

    To anyone who can assist.

    I've been reading the message boards where some individuals are having difficulties with the 401 Error... I did have this error until I unchecked "enable security framework" on the server application...

    Now I'm back to the 403 Forbidden Error..This server is not licensed for remote access. This server can only process requests from the same computer on which it is running by using the URL http://localhost/. To purchase a different server license, visit the Alpha Software website at

    I tried to contact support in regards to this problem. Reason was I just purchased this license .. thinking that they would assist me in properly getting the license to work correctly.

    What we did was stop the server, deactivate the license, reactive the license, restart the server, reboot the server.

    I'm still coming up with the same error.

    I've followed the link .. pretty much to a T...

    My files are properly moving from my workstation to the server.(to the best of my knowledge) I also have the guid.sercuritysettings, project.securitysettings, pages.securitysettings and the websecurity files.. that I noted were mandatory files... NOTE.. I did have the "enable security framework" checked for some time and received the 401 error.. until I unchecked it I now get the 403 error.

    I don't know what I'm missing.

    Just some history.. I purchased the Alpha5 V8 Pro edition and have been working on that for some time to make sure that I had my web design layed out and working the way I wanted it too.

    Last week I then purchased the Alpha5 Server Basic edition with the intention of being able to access the web pages remotely. Thus, it's not working properly.

    If someone can assist me, I would greatly appriciate it.

    Thanks in advance.


  • #2
    Re: Original 401 Error Now 403 Forbidden Error?

    Sherri, how did you try to contact support? I don't see anything in the support queue. You should call customer service at 800-451-1018 for help with this. We'd be more than happy to help you get this working.

    I can't really help you here because my first question would be "What is your license number?", which is not information you want to post publicly.

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation


    • #3
      Re: Original 401 Error Now 403 Forbidden Error?


      I called a 1-800 # and spoke with a person by the name of James. Not for sure if that will assist you with anything or not... Just FYI...

      I'll call into the number that you gave me..