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Can't activate WAS session

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    Can't activate WAS session

    Hi

    I'm trying to activate my WAS with the licence number and I get the following error:

    500 Internal Server Error
    Script Error
    Error: line:20
    num_activations = dbsum(activation_table,"license_key",license,"activation_cou
    maximum open tables exceeded

    --------------------------------------------------------------------------------
    Alpha Five Web Application Server/6.0 Build/1529 at CHICKENHEAD_WEB Port 80
    "/html

    Am I doing something wrong?

    #2
    RE: Can't activate WAS session

    Just noticed the build number but I have installed the patch - do I need to uninstall first?

    Comment


      #3
      RE: Can't activate WAS session

      You're not doing anything wrong Chris, the problem is on our activation server. We will have it fixed shortly.

      -Lenny

      Lenny Forziati
      Vice President, Internet Products and Technical Services
      Alpha Software Corporation

      Comment


        #4
        RE: Can't activate WAS session

        Thanks Lenny.

        Comment


          #5
          RE: Can't activate WAS session

          Lenny, I noww get the error (attached)

          Comment


            #6
            RE: Can't activate WAS session

            That error indicates that you are no longer sucecssfully connecting to the activation server. Have any of your network or firewall settings changed?

            -Lenny

            Lenny Forziati
            Vice President, Internet Products and Technical Services
            Alpha Software Corporation

            Comment


              #7
              RE: Can't activate WAS session

              No, nothing at all. Is there a problem with latency as I use a satellite link? I did manage to activate V6 on my PC and laptop though using my link through the same router

              Comment


                #8
                RE: Can't activate WAS session

                Please try the following. It will create a file c:\lenny.txt which I then need you to email to me. Thanks

                Code:
                dim resp as p
                resp = http_get("http://was.alphasoftware.com/was_activation.a5w?license=" + 123 + "&hostname=" + urlencode(api_getmachinename() + "&a5w_sess_id=123456"),"",80,2000)
                save_to_file(property_to_string(resp),"c:\lenny.txt")

                Lenny Forziati
                Vice President, Internet Products and Technical Services
                Alpha Software Corporation

                Comment


                  #9
                  RE: Can't activate WAS session

                  OK, progress (a little). I now get a message (sometimes) that it has been activated on another computer and would have to be deactivated (as per) on that machine. I haven't activated successfully so I don't know who has!

                  Comment


                    #10
                    RE: Can't activate WAS session

                    Chris, your Web App Server license has been activated on a computer named DESKTOP. If that is not your computer, give me a call at 800-451-1018

                    -Lenny

                    Lenny Forziati
                    Vice President, Internet Products and Technical Services
                    Alpha Software Corporation

                    Comment


                      #11
                      RE: Can't activate WAS session

                      Thanks for your E-mail with the script to fix my particular snag - fantastic customer service!

                      Comment


                        #12
                        RE: Can't activate WAS session

                        No problem Chris, I'm glad we were able to resolve this for you. Thanks for your patience.

                        -Lenny

                        Lenny Forziati
                        Vice President, Internet Products and Technical Services
                        Alpha Software Corporation

                        Comment

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