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Emailing difficulties please help if you can

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  • Emailing difficulties please help if you can

    First of all let me say this is not directly an Alpha issue and I did post a question in the V9 forum yesterday. However it is a huge issue that will presumably affect more Alpha users as more people use remote connections to work on Alpha applications.
    Our scenario is that we have a client who has branch offices and they use a web access session on their Windows 2008 server to run the Alpha application.
    If they try and send emails from within that web access session they get an OPERATION FAILED message followed by a MAPI error message.
    Digging around various forums on the net it transpires that their is a known issue with applications that use MAPI commands to send email via Outlook when Outlook is not already running. This includes trying to send email from within WORD (nice one Microsoft).
    When working the application via a web access session rather than via remote desktop the option to start Outlook first does not seem to be present and therefore sending emails fails.
    Understandably they would rather use this approach is it simply appears that the Alpha application is another option on their desktop rather than having a whole new remote desktop that they have to keep switching between.
    Has anybody else encountered this problem and how have you resolved it ?
    Are there other email clients that will work with MAPI commands - would the Alpha email client work in this situation.
    Bob Whitaker
    Bob Whitaker

  • #2
    Re: Emailing difficulties please help if you can

    a most excellent question - I will be very interested in this.

    I think it is a given that Alpha's email requires a pop3 email server, like Yahoo or Suddenlink.

    so, I would look first to see if you can get pop3 settings off the server they are accessing. But, if you can get these settings, realize that the email will be sent from the 2008 server.

    Unless you find a resolution or someone steps in to help, I think Lenny at Alpha would be the person to go to.

    What is the performance like, compared with a regular RDC?
    Cole Custom Programming - Terrell, Texas
    972 524 8714
    [email protected]

    "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw


    • #3
      Re: Emailing difficulties please help if you can

      Thanks Martin, sadly its not that simple. A scan of net forums show that Outlook will not respond to MAPI commands unless it is already running and in the scenario described it is not possible to achieve that.
      Preliminary tests indicate that the Alpha client works but I cannot seem to find if that keeps a record of outgoing mail.

      Bob Whitaker


      • #4
        Re: Emailing difficulties please help if you can

        I've never used the Alpha "mailbox," so I don't know either. But I do almost exclusively use the build-in server to send email from within Alpha, like invoices, etc. It would be simple to keep the emails in a private folder for the user, but I doubt if any clients would be satisfied with that, this day and age.
        Cole Custom Programming - Terrell, Texas
        972 524 8714
        [email protected]

        "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw