I have a customer whose system has been running A5V8 ever since it came out with no problems. Recently her CPU "crashed", as she put it, and she was advised by her local computer people to replace her system. Her new system has Win7 and she bought A5V10 because A5V8 would not run on Win7. They loaded her data on the new CPU and the database came up as expected.
All her data entry went just fine. BUT when she went to run her billing report the calculated fields for "amount paid" and "balance due" printed only the calculated field names not the amounts. So I got this frantic call that she needed to have this fixed so she could get her billing out.
On her old CPU we had PC Anywhere that allowed me to connect from NC to her in CT and I could fix her problem. However PCA will not run in Win7 so I had her backup her data and overnight it to me so I could fix the problem using current data and program files.
I verified the calculated fields were in fact working in V10 when I edited the report. But when I ran the report and previewed it, the calculated field names printed not the amounts. So I removed the calc fields, saved the report, edited in the new calc fields and saved the new report. Running and previewing showed the same thing, no amount only field names.
I happened to choose, after running and editing the report MANY times, going to page 2 of the previewed report and BEHOLD there were the amounts!!! not the field names. And when i went back to page one AMOUNTs were now there also. I printed the report and the amounts were indeed there. I closed the report and exited Alpha. Opened the data again and reran the report resulting in the original problem again. But the advance to page 2 and back to page 1 got the amounts to now print.
I called the customer and walked her thru how to get the amounts to show on her reports as a temporary fix but I need a solution to this crazy problem. One thing I have not tried yet is creating a new report from scratch under V10. That will be my next step if there is nothing else to do.
TIA to you all
Don
All her data entry went just fine. BUT when she went to run her billing report the calculated fields for "amount paid" and "balance due" printed only the calculated field names not the amounts. So I got this frantic call that she needed to have this fixed so she could get her billing out.
On her old CPU we had PC Anywhere that allowed me to connect from NC to her in CT and I could fix her problem. However PCA will not run in Win7 so I had her backup her data and overnight it to me so I could fix the problem using current data and program files.
I verified the calculated fields were in fact working in V10 when I edited the report. But when I ran the report and previewed it, the calculated field names printed not the amounts. So I removed the calc fields, saved the report, edited in the new calc fields and saved the new report. Running and previewing showed the same thing, no amount only field names.
I happened to choose, after running and editing the report MANY times, going to page 2 of the previewed report and BEHOLD there were the amounts!!! not the field names. And when i went back to page one AMOUNTs were now there also. I printed the report and the amounts were indeed there. I closed the report and exited Alpha. Opened the data again and reran the report resulting in the original problem again. But the advance to page 2 and back to page 1 got the amounts to now print.
I called the customer and walked her thru how to get the amounts to show on her reports as a temporary fix but I need a solution to this crazy problem. One thing I have not tried yet is creating a new report from scratch under V10. That will be my next step if there is nothing else to do.
TIA to you all
Don
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