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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
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When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Alpha amazing response

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  • Alpha amazing response

    I reported a very minor bug in field rules the other day.The same day I received a response stating that the situation is resolved in the next release.
    I deal with a number of software companies and submitting a bug report often resembles lightning striking in a forest with no one in the vicinity.Did it make a noise?


    John

  • #2
    Re: Alpha amazing response

    I would also say Alpha's customer service is near the top in the industry. That's one of the top reasons why I use this product over the competitors.

    Comment


    • #3
      Re: Alpha amazing response

      Double Ditto
      Cole Custom Programming - Terrell, Texas
      972 524 8714
      martin_w_cole@msn.com

      ____________________
      "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

      Comment


      • #4
        Re: Alpha amazing response

        I agree. I find myself, many times, dwelling on the issues that have Not been addressed in some versions of Alpha, but when the larger picture is looked at, they do an incredible job of fixing things and very quickly if a large issue....
        Mike
        __________________________________________
        It is only when we forget all our learning that we begin to know.
        It's not what you look at that matters, it's what you see.
        Henry David Thoreau
        __________________________________________



        Comment


        • #5
          Re: Alpha amazing response

          Compared with Microsoft, Alpha support is top-notch.

          I spent all day on the phone with Microsoft, and now have an empty hardrive. An old XP box kept rebooting after a windows UPDATE.

          I could get into safe mode after running chkdsk /r. But then when we went to run some console app, I lost everything.

          Alpha is great!
          Regards from Washington State,
          Bill
          Licensed NERD

          Comment


          • #6
            Re: Alpha amazing response

            Old news, McAfee?
            There can be only one.

            Comment


            • #7
              Re: Alpha amazing response

              Originally posted by Stan Mathews View Post
              That'll leave a mark.. Talked to a hardware guy last night who's really busy right now....

              I really hate these bad guys that write the viruses... There is a special place for them in the next life...
              Al Buchholz
              Bookwood Systems, LTD
              Weekly QReportBuilder Webinars Thursday 1 pm CST

              Occam's Razor - KISS
              Normalize till it hurts - De-normalize till it works.
              Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
              When we triage a problem it is much easier to read sample systems than to read a mind.
              "Make it as simple as possible, but not simpler."
              Albert Einstein

              http://www.iadn.com/images/media/iadn_member.png

              Comment


              • #8
                Re: Alpha amazing response

                Stan,
                This box had Microsoft Security Essentials on it for virus protection, not McAfee. Suppose MS "borrowed" some definitions?
                Regards from Washington State,
                Bill
                Licensed NERD

                Comment


                • #9
                  Re: Alpha amazing response

                  The Mcafee problem was/is not a virus. It relates to an error in their update that hoses the Svchost.exe file in indows XP SP3. I have become quite educated over the past 24 hours regarding the issue.

                  I have a customer who tracked me down on Wednesday because one of their workstations had "quit working" in their parlance. "Quit working" is pretty ambiguous but what I ascertained was that there was no network accessibility and local connections (i.e. LAN adapters) were totally missing; the desktop toolbar had disappeared; hardware device properties in the device manager could not be opened; and the installed Mcafee Security suite could not be accessed/opened even though Windows showed that it was loading as part of the boot up. I didn't initially connect the dots to the Mcafee bug because the press releases implied it only affected enterprise versions of their software.

                  So I spent quite a bit of time trying to resolve the network issues with no success. Then tried going to Mcafee website via my workstation to further investigate their bug. Mcafee must have been overwhelmed with web traffic because I couldn't get a connection until very late last night. What I found out is that indeed the bug potentially impacts all of the Mcafee versions and some of the problems I had diagnosed were manifestations of it. Interestingly though my customer's workstation was experiencing some significant problems that Mcafee didn't acknowledge. Anyway Mcafee has both an automated repair tool plus instructions for manual repair. They state to only run the fix for a specific version of their virus data file. Sort of begs the question of if I canít get the Mcafee to open because of their bug how Iím going to determine the version. I decided to apply the fix anyway. I downloaded the automated tool but it wouldn't run. Rat's, double rats! I followed the manual steps and they wouldn't work either. Ratís, double rats, triple rats! I finally fixed the problem by a combination of actions, most important of which was putting a good copy of the Svchost.exe file from one of my workstations into the Windows\server32 folder on the non-working computer. Alleluia! Problem resolved. What is quite interesting is that out of six workstations running the exact same version of Mcafee only one was clobbered. Go figure.

                  My customer's aggravation is heightened by the fact that Mcafee possesses the ability to have directly them advised of the problem via email. But they didn't. Also Mcafee could have done a far better job both in their press releases and on their website describing the full range symptoms and the true extent of the type customer systems likely to have been impacted. Wait till he gets my bill. He'll even be more aggravated.

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