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Brother MFC 665CW printing problems

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    #1

    Brother MFC 665CW printing problems

    Hi guys
    Alpha 5 v10, I created a small desktop app for a client to invoice customers. Nothing fancy really but it works.

    I installed the v10 runtime with the latest patch today on their computer running Vista Home Premium 64bit, and the app runs flawlessly, but when I print/preview the report, information (lines etc) is missing from the middle of the page, it shifts everything over like 2 inches to the left.

    Of course everything looks fine here on my developement machine.

    The weird thing is, I installed CUTEPdf printer on their machine and it prints pdf files perfectly, and the preview shows perfectly, too. So they do have a (kind of cumbersome) work around until I get this issue resolved for them.

    I downloaded & installed the latest software from Brother hoping for a fix, but no change.

    I am thinking about installing the runtime on another computer here in the shop and printing to my printers here to see if possibly it's an issue with the runtime, but I have my doubts.

    I have attached 2 files so you can see what I am seeing. At first I thought it was a margin issue with the printer, then I saw the missing lines in the middle of the report.

    This is the only printer they have at their office (pdf printers aside of course)

    Has anyone run in to this before?

    Any help would be great! Thanks guys!

    by the way, the nonsense words on the invoice is not a problem; we just typed gibberish in there so something would print.

    Rusty
    Rusty Auxier, Owner
    Manitoulin Island Computers
    32 Anglin St., Box 168
    Mindemoya, Ontario
    P0P 1S0
    705-377-7363
    www.micomp.ca
    Tags: None
    #2
    Re: Brother MFC 665CW printing problems

    Normally when I have trouble printing on some printers but not others it is because of the page size. In the report maker settings, make sure that you select letter 8.5x11 (if thats what you are printing on) and I usually also select "shrink to fit" option.

    BTW, make sure the Brother MFC 665CW is the default printer on the computer. I have seen weird issues when there is some other default printer with different paper sizes, not just in Alpha but also IE and Chrome.

    Comment

      #3
      Re: Brother MFC 665CW printing problems

      Hi and thanks for the suggestions! I will double-check those setting but I am pretty sure I did that. I do remember seeing the 'shrink to fit' option.

      It's an easy thing to shrink the whole report so I will try that.

      Not exactly sure when I will have a chance to try it out, but I'll let you know how I made out!

      Thanks!!
      Rusty

      BTW it is their default printer...
      Last edited by RustyAuxier; 08-05-2010, 03:45 PM. Reason: added default printer info
      Rusty Auxier, Owner
      Manitoulin Island Computers
      32 Anglin St., Box 168
      Mindemoya, Ontario
      P0P 1S0
      705-377-7363
      www.micomp.ca

      Comment

        #4
        Re: Brother MFC 665CW printing problems

        Also make sure the fonts you used in your report design are installed and available on the customer's workstations.

        Comment

          #5
          Re: Brother MFC 665CW printing problems

          Thanks guys...
          Resizing the report (made it smaller) worked fine.
          Guess each printer is different because I tried it on 4 different printers and this Brother is the only one that had the issue! Weird but it's good now!
          Thanks again!
          Rusty Auxier, Owner
          Manitoulin Island Computers
          32 Anglin St., Box 168
          Mindemoya, Ontario
          P0P 1S0
          705-377-7363
          www.micomp.ca

          Comment

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