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No Printer Configured

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  • No Printer Configured

    Hi all,

    Any ideas welcome please.

    I have a user with an HP printer connected, the user can print test pages and the printer is set as the default but when trying to print preview any report/letter the users prompted with 'no printer configured'!

    Welcome any suggestions if anyone experienced this.

    Michael

  • #2
    Re: No Printer Configured

    Are we talking about the app being on one computer (e.g., a server) and the user being on another? If so, the computer with the app needs to have a printer setup that is shared and the user's computer has to be connected to that shared printer. The user's printer can be shared but if so the computer with the app (usually the server) has to have that printer setup as a shared printer. Other than that (i.e., we are talking about just one "user" computer that has the app on it), I have no idea.

    Raymond Lyons

    Comment


    • #3
      Re: No Printer Configured

      Raymond,

      Thanks, I should have made it clear, single PC no network using a V10 app that is running on hundreds of other PCs with no problems.

      Michael

      Comment


      • #4
        Re: No Printer Configured

        Check in the report definition "Report Properties..." "Printer" tab that the "Use default printer" is specified and not a named printer which does not exist on that workstation.

        Comment


        • #5
          Re: No Printer Configured

          Gary,

          All reports and letters (about 50 in total) are set as the default printer.

          Michael

          Comment


          • #6
            Re: No Printer Configured

            Problem sorted, although the user had told me they had rebooted their system after loaded the printer they had not and a reboot solved the problem, thanks. Michael.

            Comment


            • #7
              Re: No Printer Configured

              OMG! Does this ever bring back memories of the days when I dealt with user issues regularly (fortunately those days, for the most part, are in the past). Rebooting (a cold boot at that, not just a "Restart") was always the first thing I told users to do when they called me with problems, not just regarding A5 but with everything under the sun. I would say that in about 50% of the cases, rebooting "magically" solved the problem. Never waste time with any other theory without first rebooting!

              Raymond Lyons

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