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PDF Failure _ Win 10

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  • PDF Failure _ Win 10

    Has anyone had PDF creation failure after a *major* Windows 10 Pro update in the last year? I have had it twice now and have corrected the issue by reinstalling the A5v11 maintenance patch over the existing installation. Perhaps there is an installation trick to avoid this issue.

    If there is no way to avoid the issue, I'd like to:

    (a) detect that a pdf was NOT created (an error is not apparent); and,
    (b) more elegantly install the amyuni stuff vs. having the user manually reinstall the A5v11 patch.

    This is a charity install with a succession of volunteer users so they don't need this kind of hastle.

    Thanks for all guidance...

    - john O
    John Oesterle
    ToolBytes, LLC

  • #2
    Re: PDF Failure _ Win 10

    I suspect that running the app as Administrator tge first time after a Win update will overcome the problem.
    You might need a compatability check also.
    Thats what I found anyway.
    See our Hybrid Option here;

    There are 3 things you can do in any situation;
    Live with it, Change it or Walk away from it.


    • #3
      Re: PDF Failure _ Win 10

      This causes us major headaches every time Microsoft decide to update the AMyuni drivers.

      We get our users to delete the Alpha5printer then run the app as administrator. Then we get them to create a PDF and 'OK' the alpha request to reinstall the printer.

      I just noticed on one of our servers that an Amyuni update was in the Windows Update queue - have hidden that, now need to check the other 8 servers.


      • #4
        Re: PDF Failure _ Win 10

        App runs with Win 7 compatibility. Tried running as Administrator first time after update and PDF creation was NOT restored. No joy in the rust-belt.
        John Oesterle
        ToolBytes, LLC


        • #5
          Re: PDF Failure _ Win 10

          A5V11 doesn't need to run in compatibility mode, but that shouldn't affect the fix.

          Are you getting the prompt from Alpha to reinstall the drivers? If not, delete the AlphaFivePrinterV4p5 via control panel and try again


          • #6
            Re: PDF Failure _ Win 10

            Jon, thanks for following.

            Installing the full maintenance patch over the existing install without deleting the amyuni driver fixes the issue and appears less complicated for tech-lite volunteers. But I'd like to avoid any required user intervention.

            This issue has been around for a couple of years and apparently is present in a5v12. Is there really no better resolution path? A new amyuni driver?
            John Oesterle
            ToolBytes, LLC


            • #7
              Re: PDF Failure _ Win 10


              I've seen another solution posted on this board where the user runs AmyuniV4\InstallAmyuniPrinters.exe as Administrator which is in the Alpha installation directory


              • #8
                Re: PDF Failure _ Win 10

                I take a look, thanks.
                John Oesterle
                ToolBytes, LLC


                • #9
                  Re: PDF Failure _ Win 10

                  Okay, ran the install exe as Administrator which displayed a dialog showing an install log being created. Opened the A5 app and tried creating a threw an error saying that the amyuni driver "was not activated -30". Ran the A5v11 maintenance patch and the issue was fixed.
                  John Oesterle
                  ToolBytes, LLC


                  • #10
                    Re: PDF Failure _ Win 10

                    Maybe a button for the user to install amyuni from someplace in the app might do it. Using something like sys_shell()? Just a thought of something I would try.
                    Dave Mason
                    [email protected]
                    Skype is dave.mason46