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Bonus TIPS for Successful Posting

Try a Search First
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Alpha shuts down with reports, Letters or Labels ?

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  • #16
    Re: Alpha shuts down with reports, Letters or Lables ?

    I am finding that when alpha un-installs, it remains in the Registry. Anyone has experience with completely removing alpha from the Registry? Safe?


    • #17
      Re: Alpha shuts down with reports, Letters or Lables ?

      There should be some posts about that G.
      I would suggest a free copy of CCleaner, run the Registry fixer and it will prompt you to save the current settings first. If anything goes wrong next, you can replace the Reg from the backup.
      If you delete the Alph instance in the Reg, you should be good to go.

      You can also backup and replace the Reg using MS tools.

      I have stuff to do this morning but will look out the bits you asked about.
      Ted Giles
      Example Consulting - UK

      See our site for Alpha Support, Conversion and Upgrade.


      • #18
        Re: Alpha shuts down with reports, Letters or Lables ?


        When I reinstall Alpha my first step is always to go to the registry and delete the version I'm reinstalling. Somethimes this means reinstalling both full verion and runtime but that doesn't bother me if it fixes the problem.


        • #19
          Re: Alpha shuts down with reports, Letters or Lables ?

          Ted, thank you very much for your generosity.
          Finian, Thank you for your input.

          I think I figured it out. Here is a brief summary that I hope will help others that might encounter this problem:
          This started few months back after I bought a new Laptop to replace a lousy HP laptop that came loose at the seems. Everything was fine at the beginning. When I attempted to open a VBA script, among so many I that had in Excel, I kept getting a message "Out of memory" and won't open the VBA editor. It made no sense since the laptop has a lot of memory. There was another error message that I can't quite remember right now, but needless to say that was very aggravating. After extensive research and endless trials and errors, nothing worked. Believe it or not, I spent couple hours on the phone with a tech rep from Microsoft Office and still no luck, which is why I abhor Microsoft. Read on and you will share my sentiment. Alpha was working fine at the time.

          I ended up uninstalling and re-installing windows along with all other applications and data. Quite a bit of work to say the least. Now Excel and VBA are working great, but then, I can't print anything out of alpha!
          Going through endless research and trails, no luck. I have learned more about errors in Microsoft Windows 10 than I care to know. Totally useless information. But I finally focused on one error 0x80004005.
          Come to find out that if some way some how you did not install Windows updates properly, Windows will prevent applications from some of the file sharing. What happened is, I have Windows updates to download automatically, but they install at certain times when I am on WiFi connection. They were all (3 updates) downloaded already but not installed. I installed all 3, took maybe no more than few minutes and now all is well with the world !

          Go Figure! That mammoth company called Microsoft with thousands of engineers working there everyday, they cannot tell what is error 0x80004005 nor put it in English language to tell you you need to install your updates. I went to hell and back for months, couldn't do anything with Excel or alpha, because of this stupidity!
          Unfortunately, they are the only game in town, realistically speaking.
          It's working for now. Will see what comes next.


          • #20
            Re: Alpha shuts down with reports, Letters or Lables ?


            I do feel your pain. The most miserable experience I've had with computers in the last 10 years, by far, was moving a desktop from Win 8.1 to Windows 10. It took about 4 days and involved multiple miserable experiences with Microsoft support. Not as bad as you experienced but had me a near basket-case at the time!

            Glad you sorted it out.


            • #21
              Re: Alpha shuts down with reports, Letters or Labels ?

              We've also suffered the same problem - fix is to ensure a default printer is selected and that it is not OneNote