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Alpha shuts down with reports, Letters or Labels ?

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  • Alpha shuts down with reports, Letters or Labels ?

    Installed av5v11 (build..don't remember) on a new laptop. works fine except when trying to preview letters, reports or labels, alpha shuts down.
    Compact, re-built indices etc, no luck.
    Uninstalled, re-installed Windows 10: worked for a short while, then same problems.
    Start a new workplace or a new User, worked for a short while, then back at it again !
    Anyone ran into this problems?

    Is this a compatibility issue with Windows 10? Registry issue? DDD issue?

  • #2
    Re: Alpha shuts down with reports, Letters or Lables ?

    I’ve just downloaded Alpha Anywhere Desktop Developer to my Microsoft Surface Pro 6 running Windows 10 Home. My app locks up when trying to save a record. Alpha 5 works fine on Windows 10 Professional. I’m obviously very disappointed to start off with this problem. Any advice is welcome

    Comment


    • #3
      Re: Alpha shuts down with reports, Letters or Lables ?

      G.
      Try running V11 as Administrator.
      Also worth trying running the Compatability check.

      Win10 updates are a pita and do mess stuff up.

      I have the problem with V10.5 running in Win10
      Ted Giles
      Example Consulting - UK
      .

      sigpichttp://ec12.example-software.com//
      See our site for Alpha Support, Conversion and Upgrade.

      Comment


      • #4
        Re: Alpha shuts down with reports, Letters or Lables ?

        I have numerous installations of alpha V11 and V12. My practice is to install the files on the root of C: like C:\A5V11 or C:\A5V12RT.
        Maybe I'm just lucky but no issues with Microsoft operating systems.
        You can set the compatibility mode to Windows 7.
        I always set Alpha to run as an administrator. Right click on the alpha5.exe file.
        Last edited by Ronald Anusiewicz; 04-27-2019, 11:00 AM. Reason: Spelling, what else
        Alpha Anywhere v3.5
        Version 12.3, Build 2999
        MySql56 & DBF's

        Alpha 4, 5, Anywhere

        Ron Anusiewicz

        Comment


        • #5
          Re: Alpha shuts down with reports, Letters or Lables ?

          This may or may not help but I have a client currently using desktop app and whenever there is a windows 10 update it knocks out registry settings for the printer. Go to the registry editor and navigate to HKEY_CURRENT_CONFIG -> Software -> and if you cannot see reference to Alpha printer driver then a reinstall of the v11 patch partially sorts. Once reinstalled go back to this registry entry and make sure the users group has full control permissions set for the driver.

          I just love Microsoft updates, not!
          Glen Schild



          My Blog

          Comment


          • #6
            Re: Alpha shuts down with reports, Letters or Lables ?

            Don't forget to check your anti-virus software and/or firewall
            Robin

            Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

            Comment


            • #7
              Re: Alpha shuts down with reports, Letters or Lables ?

              Thank you all, but unfortunately none of the above resolves the issue.
              I get couple error messages every now and then. Haven't looked into either one yet:

              alpha error 1.jpg

              alpha error.jpg

              Comment


              • #8
                Re: Alpha shuts down with reports, Letters or Lables ?

                I think it is a corrupt or a missing file, more specifically:
                A5IUTIL.dll

                Comment


                • #9
                  Re: Alpha shuts down with reports, Letters or Lables ?

                  Glen:
                  The Registry has:
                  AlphaFivePrinterV4p5 as a default.
                  Is that what you have?

                  Comment


                  • #10
                    Re: Alpha shuts down with reports, Letters or Lables ?

                    Yes that is the driver.
                    Glen Schild



                    My Blog

                    Comment


                    • #11
                      Re: Alpha shuts down with reports, Letters or Lables ?

                      Not sure but make sure you installed the Amyuni files in the alpha 5 folder. Find the folder AmyuniV4, the find the file InstallAmyuniPrinters.exe.
                      Right click and select run as Administrator.
                      Alpha Anywhere v3.5
                      Version 12.3, Build 2999
                      MySql56 & DBF's

                      Alpha 4, 5, Anywhere

                      Ron Anusiewicz

                      Comment


                      • #12
                        Re: Alpha shuts down with reports, Letters or Lables ?

                        Dig out your version, G.
                        I can probably supply the last patch - ever - if you haven't got it.
                        (Proably not, as I don't think John W loaded it.)
                        Ted Giles
                        Example Consulting - UK
                        .

                        sigpichttp://ec12.example-software.com//
                        See our site for Alpha Support, Conversion and Upgrade.

                        Comment


                        • #13
                          Re: Alpha shuts down with reports, Letters or Lables ?

                          Thanks Ron, it's in already.

                          Comment


                          • #14
                            Re: Alpha shuts down with reports, Letters or Lables ?

                            Ted:
                            v11/Build 3381
                            System Addins: Build 4096
                            I downloaded the patch from alpha website, but still same issue

                            Comment


                            • #15
                              Re: Alpha shuts down with reports, Letters or Lables ?

                              I believe the problem is a corrupt a5iutil.dll file
                              I downloaded v11 full patch , but the problem remains.
                              Ted, if you have that download file (A5V11_FULL_PATCH , or just the a5iutil.dll file) I will give it try.
                              Thanks

                              Comment

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