I just downloaded and installed a5v11. After installation I received a message to download and install .NET4 which I did. After installing .NET4 I received a message saying that A5v11 was installed correctly, so I clicked on the finish button. When I tried to open the program I received the message, 'The application failed to initialize properly (0xc0000005)'. The problem details that were available are as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: alpha5.exe
Application Version: 11.0.0.2211
Application Timestamp: 4ea7d3e5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 00009f7d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
-I am using Vista Home edition premium service pack 2, with the lastest updates installed.
-Processor is Intel Core2 with 2Gb RAM
-I have no anti-virus program running in the background.
-No other windows applications are running.\
-I have AlphaFive v9 installed, and it has been working well.
-I installed and ran A5v11 as administrator.
I noticed on this discussion board that others have had similar issues with v11. One person appears to have resolved it by deleting a particular browser toolbar program. I do not have the program, so his solution will obviously not help me.
Does anyone know if this problem is being worked on by the fine people at Alpha Five?
Does anyone have any suggestions for me?
Do I need to remove the previously installed AlphaFive version 9 before re-installing v11?
Thanks,
Jim
Problem signature:
Problem Event Name: APPCRASH
Application Name: alpha5.exe
Application Version: 11.0.0.2211
Application Timestamp: 4ea7d3e5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 00009f7d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
-I am using Vista Home edition premium service pack 2, with the lastest updates installed.
-Processor is Intel Core2 with 2Gb RAM
-I have no anti-virus program running in the background.
-No other windows applications are running.\
-I have AlphaFive v9 installed, and it has been working well.
-I installed and ran A5v11 as administrator.
I noticed on this discussion board that others have had similar issues with v11. One person appears to have resolved it by deleting a particular browser toolbar program. I do not have the program, so his solution will obviously not help me.
Does anyone know if this problem is being worked on by the fine people at Alpha Five?
Does anyone have any suggestions for me?
Do I need to remove the previously installed AlphaFive version 9 before re-installing v11?
Thanks,
Jim
Comment