Alpha Software Mobile Development Tools:   Alpha Anywhere    |   Alpha TransForm subscribe to our YouTube Channel  Follow Us on LinkedIn  Follow Us on Twitter  Follow Us on Facebook

Announcement

Collapse

The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.


Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
See more
See less

Adobe Acrobat 9 Pro Extended - interaction with V11

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Adobe Acrobat 9 Pro Extended - interaction with V11

    OK - I've determined that what was interfering with my V11 is Adobe Acrobat 9 Pro Extended - not Adobe Reader, not Adobe Acrobat 9 Pro (regular, without the word "Extended")

    Alpha Five has said they are not willing to accept "can't run with X program" and are working very very hard on a solution. I however am perfectly comfortable saying this product is a complete and utter dog that, in addition to not playing nice in the sandbox with other programs, but has apparently now corrupted my Window 7 installation. This is on a Windows 7 64 bit machine. I don't know about 32 bit or other operating systems. Perhaps anyone else who has this product can post with their operating system, 32 v 64 bit etc - and how they're doing with it.

    I base this opinion on:

    1 - My triple problem (lack of Web Controls, unable to use File-Open, unable to use File-New) disappeared when I uninstalled Pro Extended. It reappeared when I reinstalled. I can replicate exactly on another machine. (btw - apparently the problem lies with some basic changes it makes upon install, that are not bipassed by having MSConfig run without it, even at the most basic level, bipassing all nonessential programs and services)

    2 - Pro Extended was apparently not polling for updates like it should. I set all programs to do that and always do the updates, yet it was still on version 9.0

    3 - When I followed the instructions of the Adobe tech support person, which was to bring it up to the current update, attempting to do the first update crashes. It crashes on both machines. He directed me to the manual update download which I did. It requires a restart. The restart produced this errror - "Location is not available. C:\Windows\System32\Config\System Profile\Desktop refers to a location that is unavailable...." and as it promised, it showed only a blank screen, no desktop. A second restart succeeded.

    4 - Every restart since then is the same - first a failure to find the desktop, second restart succeeds.

    5 - The Adobe tech support person said unequivocably that this means my Windows is now corrupted and needs to be repaired or reinstalled. Yippee. So - Windows is fine. I update Extended. With no other action, Windows is now corrupted. Others may disagree, but I'm laying that at the feet of Adobe. (Fortunately I only did this on one machine, my laptop, which is nearly new - it will actually be easier to reinstall than fudge around with repair).

    So - even though Alpha Five is not comfortable laying blame at the feet of Adobe just yet (and I think they don't want to be just saying people "have" to uninstall an expensive program to run theirs - a wise stance), I definitely am. The first Adobe tech person said they had discontinued it "due to problems". I've seen these problems firsthand. It will not appear on any of my machines ever again.

    Note - Adobe Acrobat 9 Pro (the regular one, not the Extended one) seems to run fine, does not interfere with other programs. The first update does crash just like the update for Extended. I won't know if it also causes the problem with loading the desktop until I start with a clean system and try it. Since I've had Acrobat Pro 9 version 9.0 running on another computer with no issues, I may just wimp out and skip the updates!

    Adobe has told me they're willing to take my Extended back and give me a regular Pro instead - I'm doing that. I don't even want the box for Extended in my office! It's outta here.

    Note that as it relates to Alpha Five, this pertains to
    - the triple problem I listed above, where these issues are 100% consistent, not intermitent
    - A5 V11 will run in Safe Mode

    If you have problems and they are either intermitent or you also can't run in Safe Mode, this information probably won't be a cure. But, if you have Extended on, uninstalling might still help because as it stands, I would consider it a "known problem", at least for today. Tomorrow A5 might have a solution (I'm really completely floored by the effort they've putting into this issue and Dr. Gary's - they clearly don't believe in the word "can't"). That corrupting my Windows 7 part put me over the edge though. A5 can't fix that, since it's not their's to fix!
    Wendy Welton
    Architect
    past & future Alphaholic - deliberately falling off the wagon!

    http://www.artformhomeplans.com/

    #2
    Re: Adobe Acrobat 9 Pro Extended - interaction with V11

    Wendy,

    Maybe you can do a system rollback?
    Peter
    AlphaBase Solutions, LLC

    [email protected]
    https://www.alphabasesolutions.com


    Comment


      #3
      Re: Adobe Acrobat 9 Pro Extended - interaction with V11

      On my laptop, I'm not sure. I've never done one! But honestly, it's so new, it might just be easier to start over. I'll ask my Computer Dude. It's a good suggestion.

      On the main computer, Pro Extended has been on there for a year or more, so no. But, we didn't update that one, and it shows no symptoms of Windows 7 being corrupted, so it's probably not an issue there.
      Wendy Welton
      Architect
      past & future Alphaholic - deliberately falling off the wagon!

      http://www.artformhomeplans.com/

      Comment


        #4
        Re: Adobe Acrobat 9 Pro Extended - interaction with V11

        Try System Restore if you can go back far enough Wendy.
        Lots of safety features there so you shouldn't get into trouble.
        See our Hybrid Option here;
        https://hybridapps.example-software.com/


        Apologies to anyone I haven't managed to upset yet.
        You are held in a queue and I will get to you soon.

        Comment


          #5
          Re: Adobe Acrobat 9 Pro Extended - interaction with V11

          System restore is way easier than reinstalling Windows. Just restore prev. to your v11 install. Then uninstall the adobe problem. Then reinstall A5.
          Peter
          AlphaBase Solutions, LLC

          [email protected]
          https://www.alphabasesolutions.com


          Comment


            #6
            Re: Adobe Acrobat 9 Pro Extended - interaction with V11

            Intellestink enough - when I uninstalled Pro Extended, my restart behavior returns to normal. So maybe it didn't "corrupt Windows", maybe that behavior is just part of Pro Extended's general screwing up of common controls. Huh. I think I'll just leave it be for now. As long as I keep Pro Extended off it, things are working just fine.
            Wendy Welton
            Architect
            past & future Alphaholic - deliberately falling off the wagon!

            http://www.artformhomeplans.com/

            Comment


              #7
              Re: Adobe Acrobat 9 Pro Extended - interaction with V11

              Good call Wendy.
              Would you mind keeping us posted if there is any change?
              It's as well to know what products to avoid if they cause this much trouble.
              See our Hybrid Option here;
              https://hybridapps.example-software.com/


              Apologies to anyone I haven't managed to upset yet.
              You are held in a queue and I will get to you soon.

              Comment


                #8
                Re: Adobe Acrobat 9 Pro Extended - interaction with V11

                Originally posted by Ted Giles View Post
                Good call Wendy.
                Would you mind keeping us posted if there is any change?
                It's as well to know what products to avoid if they cause this much trouble.
                "You've met me, right?" ;-) Sorry, I'm punchy today. Yes, I will.
                Wendy Welton
                Architect
                past & future Alphaholic - deliberately falling off the wagon!

                http://www.artformhomeplans.com/

                Comment


                  #9
                  Re: Adobe Acrobat 9 Pro Extended - interaction with V11

                  Is this you then?
                  minnie.jpg
                  See our Hybrid Option here;
                  https://hybridapps.example-software.com/


                  Apologies to anyone I haven't managed to upset yet.
                  You are held in a queue and I will get to you soon.

                  Comment


                    #10
                    Re: Adobe Acrobat 9 Pro Extended - interaction with V11

                    Pretty much! rofl
                    Wendy Welton
                    Architect
                    past & future Alphaholic - deliberately falling off the wagon!

                    http://www.artformhomeplans.com/

                    Comment


                      #11
                      Re: Adobe Acrobat 9 Pro Extended - interaction with V11

                      And one last follow up on this:

                      With the latest Windows 7 update, now my Acrobat 9 Pro has ceased to work - again. If I don't do the recent update, it gives an error. If I do the update, it just does nothing - on both my Alpha Five machine and on one without A5. Grrrrr. I just can't make myself pony up $200 to upgrade a product that so lights my hair on fire. I've looked before for a good alternative, that had the form making, editing and security capabilities - and didn't find one that quite hit the mark. It's only about 40% the cost of Acrobat, and about 60% the fact that they just don't play nice in the sandbox.

                      But this time around, I did find a full featured alternative! Wahooo! http://www.pdfforge.org/pdfcreator/welcome

                      The PDF printer is free. We like free. And upgrading to the full professional version is a whopping $60. So far it's been easy to use and works well. It was easy to find the settings I needed to get the right balance of file size and image quality. Goodbye Acrobat!

                      One tip - do watch carefully what you're agreeing to when you install. There's one screen that's basically for adware. Just don't hit "accept" without reading each screen and you can avoid bloat.
                      Wendy Welton
                      Architect
                      past & future Alphaholic - deliberately falling off the wagon!

                      http://www.artformhomeplans.com/

                      Comment

                      Working...
                      X