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Can not create PDF

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  • CALocklin
    replied
    Re: Can not create PDF

    Thanks to both of you I solved another issue just like this.

    In my case, it only got fixed when we deleted the OneNote printer - but when we did, the AlphaFive printer automatically "took over" the nul: port.

    By the way, there was some resistance from my user over deleting the OneNote printer but we finally did it and it worked. I don't know if this made any difference but before deleting it, he disabled OneNote in Outlook.

    Originally posted by Michael Humby View Post
    Barry,

    We install anything up to 30 x V10 apps each week on various OS systems and we often get this problem of Alpha locking up when trying to create the very first PDF and load the driver, almost always with Windows 7 PCs. We have never managed to establish an exact pattern or scenario so do not know whether this is Alpha, Amyuni, Adobe Reader or Windows 7 problem. The good news is that it happens less frequently just lately. Assuming that you have already run the App as Windows Administrator and tried to print a report/letter as PDF, then this is how we fix the problem:

    First go to Windows 7 'Start' and type 'Services' then run the Services, you should see a list, scroll down then focus on 'Print Spooler' then upper left 'Restart the service' now continue with the following:

    1) Make sure that you are logged in as a Windows user with administrator rights.
    2) Select Control Panel, and click Printers.
    3) Right-click the Alpha Five Printer icon and choose 'Printer Properties'
    4) Select the Ports tab, then click the Add Port... button.
    5) Select Local Port and click the New Port... button.
    6) Enter NUL: for the new port name and click OK. Close the Printer Ports window.
    7) Ensure that the NUL: port is selected in the Ports list.
    8) Select the Advanced tab.
    9) Select the Spool print documents radio button to make the options below clickable.
    10) Clear (uncheck) the box labeled Enable advanced printing features.
    11) Select the Print directly to printer radio button again.
    12) Click the Apply button, and then click OK.

    Hope this helps

    Michael
    www.instantnurserymanager.co.uk
    Originally posted by martinwcole View Post
    The new MS "One Note" is an issue, regardless of OS or Alpha version. I have been removing the OneNote printer, and resetting the port for the alpha4printer - but I like Michael's remedy better

    Leave a comment:


  • neosys
    replied
    Re: Can not create PDF

    Hi

    I am using Alpha Five Runtime Version 10.5, unable to install the "Alphafiveprinter V4". Tried installing the printer from "AmyuniV4" sub-folder within the A5V10 Runtime folder. It installs the "Amyuni Document Converter", which is not recognised by Alpha Five Application. The problem is mainly with installations on Windows 7 (64 bit) systems. Application installation was done as administrator.

    Question: How can I install the "Alphafiveprinter V4" from outwith Alpha Five Runtime?

    Any help will be appreciated.

    Raj

    Leave a comment:


  • reddy2011
    replied
    Re: Can not create PDF

    Perfectly supports Alpha Sports

    Leave a comment:


  • lgrupido
    replied
    Re: Can not create PDF

    Note: I tried Michal's approach. I had to restart the server afterwards before it had any effect. I'm a bit concerned about how printing directy to the print might have an effect when multiple reports from multiple users need to print at the same time.

    Leave a comment:


  • Tom Cone Jr
    replied
    Re: Can not create PDF

    Thanks, I confused you with the person who began this thread.

    Leave a comment:


  • Tom Patten
    replied
    Re: Can not create PDF

    Just to clarify, I'm using V11.

    Leave a comment:


  • Tom Cone Jr
    replied
    Re: Can not create PDF

    No, sorry.

    It''s hard to see how a v11 update could break the PDF functionality in v10.5. Maybe something else changed on your server?

    Leave a comment:


  • Tom Patten
    replied
    Re: Can not create PDF

    Hi Tom - Yes I did see Michael's response and sent it to our hosting sys administrator and he reports no success using that approach.

    Other ideas? This just started with the last update. Any idea on how I could "manually" install it?

    thanks ~ Tom

    Leave a comment:


  • Tom Cone Jr
    replied
    Re: Can not create PDF

    Tom, did you see Michael Humby's list of instructions, earlier in this same thread of messages?

    Leave a comment:


  • Tom Patten
    replied
    Re: Can not create PDF

    I'm experiencing this same problem on the server hosting my application. No problem on my local computer.

    My error message says; "Alpha Five was not able to install printer drivers. Please log on to this computer with administrative privileges." What file should I be looking for, and where should I be looking, to manually install it? This error message just popped up after the last upgrade to V11.

    Thanks ~ Tom

    Leave a comment:


  • Hedinn Ingi
    replied
    Re: Can not create PDF

    will try that thanks

    Leave a comment:


  • whanigsberg
    replied
    Re: Can not create PDF

    You should perhaps post this to the V11 web server forum to see what others have to say.

    I tried searching on "Internal error 3023" in that forum and found a few threads. One of these contains directions for configuring windows services. You may want to look at this one.

    Please report back on your experience.

    Bill

    Leave a comment:


  • Hedinn Ingi
    replied
    Re: Can not create PDF

    Didnt think about trying that, I just opend Alpha sports and tried the Pdf viewer option, and it works.

    I can print reports on my desktop straight from A5 program. and out to printer, but on my web application I can print one time after restarting tha server computer.

    After that one time, the error appears.

    Leave a comment:


  • whanigsberg
    replied
    Re: Can not create PDF

    Can you print a report to pdf from Alpha Sports?

    Leave a comment:


  • Hedinn Ingi
    replied
    Re: Can not create PDF

    it is built in button

    Leave a comment:

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