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Can not create PDF

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  • #46
    Re: Can not create PDF

    Hi Martin,

    Thanks for the help, just trying to get to the bottom of why this should suddenly become an issue?

    Before I delete anything though can you clarify a few things:

    1. As I said in my previous post everything was working OK before we went on our Christmas break and we can't understand why this is now an issue One Note and Alpha Five have both been happily working together for at least 6 months... It's very strange!

    2. Are these files required or not: pdfcreactivex.dll, acpdfcrext.dll?

    Also, if I delete the One Note driver I guess this will remove some features of that software?
    Last edited by Alastair; 01-02-2014, 12:38 PM. Reason: Further info added


    • #47
      Re: Can not create PDF

      likely that they had an Office update that reset it - I always just delete the one note printer
      Cole Custom Programming - Terrell, Texas
      972 524 8714

      "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw


      • #48
        Re: Can not create PDF

        Thanks for the help Martin that cured it!!!

        Can I now repair the One Note driver somehow to get that working again or will this cause problems?


        • #49
          Re: Can not create PDF

          Maybe see if it works on lpt1?
          There can be only one.


          • #50
            Re: Can not create PDF

            Originally posted by Stan Mathews View Post
            Maybe see if it works on lpt1?
            Hi Stan,

            I would do, however the Amyuni driver is using the LPT1: port still - do I still need this as well as the Alpha Five Printer driver?


            • #51
              Re: Can not create PDF

              [QUOTE=Michael Humby;593847]Barry,

              Thank You very much Michael,
              I had the same problem on a new windows 7 - 64 bit m/c.
              Followed your instruction and Presto all my a5v10 programs now print pdf's to a network share like they did on on the now old xp m/c.
              Your fix really works :)
              Reg Elbert


              • #52
                Re: Can not create PDF

                Originally posted by Michael Humby View Post

                Thank You very much Michael,
                I had the same problem on a new windows 7 - 64 bit m/c.
                Followed your instruction and Presto all my a5v10 programs now print pdf's to a network share like they did on on the now old xp m/c.
                Your fix really works :)
                Reg Elbert
                Which solution worked - last post from Michael was Dec 2011 ?


                • #53
                  Re: Can not create PDF

                  We still use the same method from our 2011 post and we either have to talk our clients through the procedure or remotely connect and go through all the steps ourselves.

                  Because our apps use Reportmailer to send attachments, it is imperative that we can create PDF,s so this is a time consuming procedure that we could do without. Occasionally we come across a Win 7 or 8 PC that creates the PDF first time without any further changes but this is now very rare, I would dearly like to know why the defaults work on some PCs but not others, XP and Vista do not present any problems.



                  • #54
                    Re: Can not create PDF

                    [QUOTE=Ray in Capetown;679088]
                    Originally posted by elbert View Post
                    Which solution worked - last post from Michael was Dec 2011 ?
                    Hi Ray here is the fix as was published by Michael. back in 2011.
                    We install anything up to 30 x V10 apps each week on various OS systems and we often get this problem of Alpha locking up when trying to create the very first PDF and load the driver, almost always with Windows 7 PCs. We have never managed to establish an exact pattern or scenario so do not know whether this is Alpha, Amyuni, Adobe Reader or Windows 7 problem. The good news is that it happens less frequently just lately. Assuming that you have already run the App as Windows Administrator and tried to print a report/letter as PDF, then this is how we fix the problem:

                    First go to Windows 7 'Start' and type 'Services' then run the Services, you should see a list, scroll down then focus on 'Print Spooler' then upper left 'Restart the service' now continue with the following:

                    1) Make sure that you are logged in as a Windows user with administrator rights.
                    2) Select Control Panel, and click Printers.
                    3) Right-click the Alpha Five Printer icon and choose 'Printer Properties'
                    4) Select the Ports tab, then click the Add Port... button.
                    5) Select Local Port and click the New Port... button.
                    6) Enter NUL: for the new port name and click OK. Close the Printer Ports window.
                    7) Ensure that the NUL: port is selected in the Ports list.
                    8) Select the Advanced tab.
                    9) Select the Spool print documents radio button to make the options below clickable.
                    10) Clear (uncheck) the box labeled Enable advanced printing features.
                    11) Select the Print directly to printer radio button again.
                    12) Click the Apply button, and then click OK.

                    Hope this helps


                    • #55
                      Re: Can not create PDF

                      Yes very useful thank you.
                      Even though I install more likely one v10 app every 30 weeks (LOL) - next installation will be v12 on Win8 lets see if that works.