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Printing browse fails--"Internal error 3020"

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    #1

    Printing browse fails--"Internal error 3020"

    When trying to print a default browse in A5 V11 I get an error message: "Internal error 3020," "Cardsystem parameter error." Does someone know what this means and what needs correcting? Thanks. Richard Overman
    Tags: None
    #2
    Re: Printing browse fails--"Internal error 3020"

    I would suggest reinstalling Alpha. Browses aren't designed for printing but trying still shouldn't result in an error.

    You do have a printer defined for the machine in question and it is selected in Alpha?

    Several threads found searching for 3020, this seems pertinent.

    http://msgboard.alphasoftware.com/al...highlight=3020
    Last edited by Stan Mathews; 09-02-2013, 09:14 PM.
    There can be only one.

    Comment

      #3
      Re: Printing browse fails--"Internal error 3020"

      Thanks, Stan. I'm not perfectly sure how to reinstall Alpha. My present installation of A5V11 is Build 3381, and I don't have a DVD, only the following four files in my Download folder:
      a5V11_full_patch, 75.1MB, dated 6/28/12
      a5V11_full_patch (1), 75.1MB, dated 7/20/12
      a5V11_full_patch (2), 76.3MB, dated 11/29/12,
      a5V11_full_patch (3), 77.0MB, dated 4/13/13.
      Should I uninstall my current version first? If so, will the full patch dated 4/13/13 serve to reinstall the whole program?
      Thanks.
      Richard Overman

      Comment

        #4
        Re: Printing browse fails--"Internal error 3020"

        Should I uninstall my current version first? If so, will the full patch dated 4/13/13 serve to reinstall the whole program?
        No.

        Answer the question.

        You do have a printer defined for the machine in question and it is selected in Alpha?
        If so, have you followed the suggestions in the link first?

        If that doesn't work you will need to obtain the original installation file.

        Didn't save that? Contact customer service.
        There can be only one.

        Comment

          #5
          Re: Printing browse fails--"Internal error 3020"

          Today I tried to print one of many report forms I had generated in A5V10 in 2011 and from which I was able to print normally. (The report forms normally print out only an author name, a book title, and the name of a location in my library.) For this effort today I tried both my printers, an HP Laserjet4 and a Canon Pixma iP8500, making sure that when I tried each printer I had set it as the default printer in Windows and also selected it in Print Setup in Alpha5. But using A5V11 I get the same error message I saw when trying to print a browse a couple of days ago.
          Thanks again for following up!
          Richard Overman

          Comment

            #6
            Re: Printing browse fails--"Internal error 3020"

            I solved my problem by reinstalling A5V10--once I was using V10 again instead of V11, my reports have printed out perfectly. (Installing Version 10 again involved obtaining a new activation key number from Alpha's Customer Service.) I did reinstall V11 after discovering my original A5V11 installation download file stored on a backup hard disk drive, and then I installed the latest full patch (Build 3381). But when I tried to print my reports from within the newly-installed Version 11 using the same printer setup that had just worked with V10, the message "Internal error 3020" appeared again. Since maintaining my book database is about all I do with Alpha5, I'll just keep using Version 10 and let more experienced hands try to discover what caused the glitch I've found in Version 11.
            I appreciate the help from this Forum--good luck to all!
            Richard Overman

            Comment

              #7
              Re: Printing browse fails--"Internal error 3020"

              Richard,

              I encourage you to submit a formal bug report ( from the Help menu in Alpha Five ), including sample data and report forms. This is an opportunity to help the forum users, so I hope you'll take advantage of it.

              -- tom

              Comment

                #8
                Re: Printing browse fails--"Internal error 3020"

                I encountered the "Cardsystem parameter error", in v.11

                It ocurred on a "print report" button set up with an action script in older version.
                This was converted to XBasic - same error.

                New button code done in v.11 using action scripting for same "print report" worked fine with no error.

                In case it helps I have experienced little problems like this where using coding from an old version which used to work in v.9, but failed on v.11.
                Re-doing the code solved the problem.

                (Looking at old converted code, it was more verbose in old version than newer version - so Alpha has improved the conversion. Long live Alpha!)

                Robin

                Comment

                  #9
                  Re: Printing browse fails--"Internal error 3020"

                  That is an excellent point Robin.
                  It pays to regenerate code, even without rewriting by opening the form/button/script and resaving in the new version.
                  I've just had a few issues with this when testing a V10.5 app in V11. Trouble is, it's not always that obvious to non developers.
                  See our Hybrid Option here;
                  https://hybridapps.example-software.com/

                  Apologies to anyone I haven't managed to upset yet.
                  You are held in a queue and I will get to you soon.

                  Comment

                    #10
                    Re: Printing browse fails--"Internal error 3020"

                    Well thanks for your kind words Ted.

                    But yes I did later also find I had to redo the Report to make it all work OK !
                    And yes regenerating the code alone normally works.

                    Robin

                    Comment

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