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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.


Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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your feedback button on documentation is not working .. and database is workspaces

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    your feedback button on documentation is not working .. and database is workspaces

    not your feedback button on the various documentation pages does not work .. see attachment.

    As that tool is not working then I have to report the issue via this tool.

    It appears that in V11 .. references to "databases" .. no use "workspaces" in the actual code, but the documentation has not been updated. See attachment for example .. there is no "Database Properties" option in "Files"A5Error.doc

    Please remember that documentation should be designed so that the lowest knowledge level can use it .. not the advanced one..

    If this change was made, it would have saved me over 1 hour of frustration ... and produced meaningful work with A5

    Don

    #2
    Re: your feedback button on documentation is not working .. and database is workspaces

    As that tool is not working then I have to report the issue via this tool.
    Suggest you report to Customer Sevice, not the user message board.
    There can be only one.

    Comment


      #3
      Re: your feedback button on documentation is not working .. and database is workspaces

      Stan, I really do not understand your comments.

      I have been in IT for over 45 years and managed some national Tech support groups .. and one of the rules, is to ensure your support tools work .. after all your are the leader .. (this includes having tech staff review comments in the forums).

      If this is not happening .. then I really have to question what is Alpha support all about.

      I have tried to contact "customer service" (an oxymoron") and on several occassions have held for over 35 minutes, once over 55 minutes .. and have yet to receive anything back. The only action that has worked is email .. which I have sent .. (at the same time as posting this thread) .. and Alpha has totally ignored it.

      So I believe the saying is .. "been there .. done that .. patient still died"

      Comment


        #4
        Re: your feedback button on documentation is not working .. and database is workspaces

        As far as I can see I only made one comment. It was meant to indicate that this is a peer support forum only loosely monitiored by Alpha employees. You made no mention of having tried to contact customer support so I suggested that.

        I've submitted a bug report.
        There can be only one.

        Comment

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