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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

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Printing issue

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  • Printing issue

    I have a user that I upgraded both their computer to Windows 10 and a new printer, HP OfficeJet Pro Premier All-In-One. There aren't any issues printing from any other application but Alpha5 acts like it is printing and even sends the document to the printer queue and it disappears from the queue as if it printed but the printer does not print the document. This primarily happens when selecting a specific page from the report, and it's different reports from different Alpha5 applications.

    Should I reach out to HP or do you know of an issue with Alpha5 that can cause this kind of an issue, it's an intermittent issue because it does sometimes print the reports.

    I'm not receiving any errors on the printer or Alpha5.

  • #2
    Do you, or have you run Compatability Check and Run as Admin?
    I have a process which means that these checks are not necessary for a new install, but an existing one may fall foul of Win10 protocol.
    Where the app is located could also cause issues - if it's in Program Files for example.
    Ted Giles
    Example Consulting - UK
    .

    sigpichttp://ec12.example-software.com//
    See our site for Alpha Support, Conversion and Upgrade.

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    • #3
      I ran the Compatibility Check and it tested it with Windows 8 w/admin, and Windows 7 w/admin, and it didn't print just 1 page of a report. The job does go to the printer queue and the printer does make a noise like it is going to print but then it just stops. Very strange issue.

      The Alpha5 app is a network app and doesn't have an issue with other users with different printers.

      *Edit
      I also tried to directly connect the printer to the PC via USB instead of wireless, that didn't help. I did find out something else really strange the report has a Page 2 that is blank and it will Print Page 2 but not Page 1.
      Last edited by Skipbo00; 04-08-2020, 02:07 PM.

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      • #4
        that is a print setting issue. Have a good look at the settings
        Ted Giles
        Example Consulting - UK
        .

        sigpichttp://ec12.example-software.com//
        See our site for Alpha Support, Conversion and Upgrade.

        Comment


        • #5
          Skipbo,

          Q - can others print the same report successfully from other workstations?

          Q - are any of them running Windows 10?

          Q - is the script that's trying to print the report aiming at a specific printer or the Windows Default Printer?

          Q - Have you introduced the printer to Alpha on the new machine using the File menu in Alpha to do 'printer setup' ?

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