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ui_email_settings() issue with V11

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  • ui_email_settings() issue with V11

    Just noticed today so I do not know how long it has been broken.

    But on my dev machine running wither the runtime or the developer I get this error when trying to run the ui_email_settings() function. Only happens on V11

    Anyone got a clue as to how to fix this? It seems to be an internal A5 problem. Could be something in the registry but it all looks good as far as I can tell.

  • #2
    Re: ui_email_settings() issue with V11

    Well, no replies so I guess no one else has ever run into this and I know Alpha will probably not enlighten me as to what is calling the script with vs_sr_email in it on line 15 or what that script is looking at as they no longer support V11.

    I have tried a total reinstall of A5V11 to no resolve so this leads me to believe it may be a registry issue or something in the users\user_name\AppData\Roaming\Alpha Software\Alpha Five Version 11 folder.

    When I get brave I may try deleting everything that has to do with A5V11 and then try to reinstall.


    • #3
      Re: ui_email_settings() issue with V11

      Preston, what version of Windows? Have you tried running in compatibility mode?


      • #4
        Re: ui_email_settings() issue with V11

        Windows 10 and it worked fine until a few weeks ago. Changing to compatibility mode does not resolve the issue either. Plus I have a lot of end users on Windows 10 running my app with V11 runtime not in compatibility mode and it works fine.

        If I click OK on the error message above I get this. Basically the email setup popup that is blank.


        • #5
          Re: ui_email_settings() issue with V11

          Well, it was in the registry. I am not sure just what was messed up but I just renamed the key "email" to "email.hld" and then created a new blank key named "email".

          After that A5 V11 would open up the email settings just fine and I just re-entered all the email settings.

          It now works.


          • #6
            Re: ui_email_settings() issue with V11

            Did you make the change directly with the Registry editor or make a new account in Alpha settings?


            • #7
              Re: ui_email_settings() issue with V11


              I renamed the HKEY_CURRENT_USER/SOFTWARE/Alpha Software/Alpha Five 11.0/init/email to HKEY_CURRENT_USER/SOFTWARE/Alpha Software/Alpha Five 11.0/init/email.hld

              I then just created a new key HKEY_CURRENT_USER/SOFTWARE/Alpha Software/Alpha Five 11.0/init/email with nothing in it.

              Next I started up A5 V11 and ran the ui_email_settings() and it no longer error'ed out. The pop-up came up just fine with no email accounts in it. I then entered an email account and settings. A5 V11 then wrote that info to the new blank email registry key.

              I have not taken the time to compare the settings in the renamed email.hld key with the settings in the new email key to see if I could spot what was wrong or had gotten corrupted.


              • #8
                Re: ui_email_settings() issue with V11

                Preston. When you reinstall Alpha, its advisable to clear out the registry.
                You have hit on good fix though.
                See our Hybrid Option here;


                • #9
                  Re: ui_email_settings() issue with V11

                  Very clear. This will be useful to someone else sometime. Thanks for taking the time.


                  • #10
                    Re: ui_email_settings() issue with V11

                    Originally posted by Ted Giles View Post
                    Preston. When you reinstall Alpha, its advisable to clear out the registry.
                    Normally I would agree with you but when trying to diagnose a problem I have found it is always better to only change one thing at a time.

                    If I had deleted all registry info for V11 and then reinstalled it would have worked but I would not have known if the problem was a corrupt file or a specific registry entry.

                    As it stands now I know it was in the HKEY_CURRENT_USER/SOFTWARE/Alpha Software/Alpha Five 11.0/init/email key. When I get time I plan on tracking down just which entry under that key was the culprit.