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Installing V9 hangs

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    #1

    Installing V9 hangs

    I tried to install v9 platinum and it gets hung up when installing DhtmED.msi ( have to use task manger to kill to process, attached is the screen capture where it dies).

    Thanks
    BobG
    Tags: None
    #2
    Re: Installing V9 hangs

    Originally posted by rlgiordano View Post
    I tried to install v9 platinum and it gets hung up when installing DhtmED.msi ( have to use task manger to kill to process, attached is the screen capture where it dies).

    Thanks
    BobG
    dhtmled.msi is a microsoft installer for the dhtmledit activex control.
    this control is shipped as a standard part of windows xp, but not vista.

    try to download dhtmed.msi from microsoft.com and try to install it on your machine first, before you try to install a5.

    you might also want to try turning off uac on vista before doing the install (even though that should not be necessary).

    Comment

      #3
      Re: Installing V9 hangs

      Actually I thought I had this problem also. I downloaded file first and saved it. Then when offline from internet and let the installation run when I went to bed at night...In the morning everything was installed. So I do not know how long it took, but it seems that this last 5 seconds was taking hours...regards, Ron

      Comment

        #4
        Re: Installing V9 hangs

        Vista with UAC off, no problems.
        Bill Griffin
        Parkell, Inc

        Comment

          #5
          Re: Installing V9 hangs

          Turning of UAC didn't work.
          The Problem was Dhtmled.msi was already installed on my computer.
          Once I uninstalled dhtmed, I had no problems installing V9.

          Thanks
          All

          Comment

            #6
            Re: Installing V9 hangs

            When Installing you have a choice to repair if it is already installed. Choosing repair does not hang the installation.
            Bill Griffin
            Parkell, Inc

            Comment

              #7
              Re: Installing V9 hangs

              Thanks Bill, but for some reason I had to uninstall dhtmled before running the installation for V9.

              BobG

              Comment

                #8
                Re: Installing V9 hangs

                Funny how trying to install over an existing installation hangs it up. Thanks to our friends at MS for that.
                Bill Griffin
                Parkell, Inc

                Comment

                  #9
                  Re: Installing V9 hangs

                  Originally posted by Bill Griffin View Post
                  Funny how trying to install over an existing installation hangs it up. Thanks to our friends at MS for that.
                  I'm on XP and I had to randomly replace that file a while back when A5 bafflingly just stopped working...

                  Comment

                    #10
                    Re: Installing V9 hangs

                    I 'am using Vista Ultimate.
                    When it got to installing dhtml.msi I heard an alert sound but no message!

                    Comment

                      #11
                      Re: Installing V9 hangs

                      I have ultimate as well. Heard an alert and the actual window for the dhtml installer was buried under the alpha installer. It did look like it hung but when I invoked the task manager, I switched to it and chose repair.
                      Bill Griffin
                      Parkell, Inc

                      Comment

                        #12
                        Re: Installing V9 hangs

                        Gosh I am beginning to understand why my boss doesn't like her new laptop running on Vista! ;-)

                        Comment

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