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Runtime V9 License at Site?

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  • Runtime V9 License at Site?

    I created the full install package this morning and installed it on a computer at a different location. After opening the Runtime V9 it asked for the license number. Do I enter the license number I was issued with the CD for my Runtime copy?

    I wasn't able to try that if it was the case cause I didn't have the license number handy. If it is not then I need to know what to do.

    Thanks

  • #2
    Re: Runtime V9 License at Site?

    If this is where the per seat RT Engine is supposed to be installed, then yes I believe so.

    Comment


    • #3
      Re: Runtime V9 License at Site?

      So the site needs to have the same license that I used for my RunTime installation? (I didn't get the Run Engine version)

      Comment


      • #4
        Re: Runtime V9 License at Site?

        Oh I see - I don't think the setup is supposed to ask for a RT license with the "no active link tables" RTs.... at least that is what I was told.

        Comment


        • #5
          Re: Runtime V9 License at Site?

          I tried again at the site this morning and it still asks for the license and I used my RT v9 license and it wouldn't take it.

          Anyone out there know what to do????

          Looking at the CD it states Version 9 PLATINUM Run-Engine.

          BUT the sticker label states A5V9 - Lic RT_Basic - 1 user

          I purchased RunTime not Run-Engine.

          Comment


          • #6
            Re: Runtime V9 License at Site?

            I would suggest contacting [email protected] for the fastest answer.

            Comment


            • #7
              Re: Runtime V9 License at Site?

              I've done that and so far no response in over an hour. Trying Mr Rabins now.

              Comment


              • #8
                Re: Runtime V9 License at Site?

                Although an hour probably seems like an eternity to you and your client, it isn't really all that long in software support terms.

                Looking at Alpha's software support page, if you purchased the product in the last 30 days, they would like you to post an incident to their help desk:

                http://was.alphasoftware.com/support/

                Comment


                • #9
                  Re: Runtime V9 License at Site?

                  I tried using that too but it refused to submit because order number does not the right length and they haven't changed it to include V9 yet.

                  I've checked all the help files I could find and it also apparently is not entirely current for V9. There are references mostly to V8. The help file is also missing other V9 features such as the throttle.

                  Comment


                  • #10
                    Re: Runtime V9 License at Site?

                    SOLUTION IS:

                    RT license is needed when installing customer application.

                    RT license is same number that came with RT.

                    Comment


                    • #11
                      Re: Runtime V9 License at Site?

                      Originally posted by gschepp View Post
                      SOLUTION IS:

                      RT license is needed when installing customer application.

                      RT license is same number that came with RT.
                      I thought you said earlier on that that didn't work?

                      Comment


                      • #12
                        Re: Runtime V9 License at Site?

                        Originally posted by NoeticCC View Post
                        I thought you said earlier on that that didn't work?

                        he did, but apparently he was typing it in incorrectly.

                        Comment


                        • #13
                          Re: Runtime V9 License at Site?

                          The first time I did a copy and paste of the number saved to notepad on the flashdrive. Even manually typed it in after it failed.

                          The copy might have resulted in unseen characters being inserted.

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