Alpha Software Mobile Development Tools:   Alpha Anywhere    |   Alpha TransForm subscribe to our YouTube Channel  Follow Us on LinkedIn  Follow Us on Twitter  Follow Us on Facebook



The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
See more
See less

Runtime install hangs

  • Filter
  • Time
  • Show
Clear All
new posts

    Runtime install hangs

    I've been trying to install a5v9 Runtime for the past 2 hours. The install hangs with "Skipping file: C:\windows\system32\msscript.ocx".

    I found a thread which suggested deleting this file (repeatedly) during the installation. Tried this three times (msscript.ocx keeps on regenerating itself); got to a hopeful looking point where the message now says "COPYING file: C:\windows\system32\msscript.ocx". Went away to cook supper; came back - still stuck on the same message. Had to reboot (again).

    I seem to remember this was also a problem with v8 runtime, but I eventually managed to get that one going. I can't get anywhere with v9.

    Please can someone help ? (Windows XP Home; I have v9 Platinum and also v8 installed)

    Re: Runtime install hangs

    Sorted. It seems to be a case of trial & error, though, managing to delete the msscript.ocx file at exactly the right moment. You will know if you've got it right - the installation completes within seconds of the "Copying file: c:\windows\system32\msscript.ocx" message.

    For anyone else getting the same problem, I found that Windows Explorer was much too slow; I used a DOS prompt window instead. Eventually I got lucky.

    It would be really nice if this could be fixed for future installation routines !


      Re: Runtime install hangs

      Pete, was this a runtime or run engine?

      Bill Belanger


        Re: Runtime install hangs

        It's a runtime, and it's working nicely now. I would really like to see it fixed for future versions - I just know it's going to catch me (and a few others) out again.


          Re: Runtime install hangs

          I was ahveing the same problem with V8, here is what I found.

          I had no problem on 5 other machines all about the same configeration. All running PSTOOLS spyware with AV. I had just disabled the Intelliguard on them at the time of install and they went fine. Number 6 machine I had the problem on. I just shut down PCTOOLS this time, that removes some of the drivers for it, and then the program installed.
          I hope others will find this of help.

          Thanks to all


            Re: Runtime install hangs

            Hmm ... it's still happening (this time with the file scriptEditor.xml). I did disable my PCTools software, but it didn't make any difference.

            Any thoughts on what else might be causing this conflict ? (I use McAfee antivirus / firewall, PC Tools Spyware Doctor)


              Re: Runtime install hangs

              If you right click on the pctools spyware on the bottom rt of your screen it shows "SHUT DOWN" This will completely remove PCTOOLS except for your ownership info so you can restart it afterwards. i also believe in a complete shut down of the computer after that to clear all the little operations going on.
              hope that works for you.


                Re: Runtime install hangs


                Genius ! Thank you for that - it was the reboot after the PCTools shutdown that made the difference. I should know by now ... "have you tried turning it off & on again ?" ...

                Happy new year to all.



                  Re: Runtime install hangs

                  Originally posted by Bonbon View Post
                  "have you tried turning it off & on again ?" ...

                  Did you learn that from the 'The IT Crowd' ?
                  Tim Kiebert
                  Eagle Creek Citrus
                  A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine.


                    Re: Runtime install hangs

                    I certainly did - it's amazing what you can learn from these documentaries. Some day I hope to take a trip to the top of Big Ben to see the Internet (if the Elders of the Internet grant permission, of course).